<![CDATA[ISO/IEC 20000-2:2005 - Information technology -- Service management -- Part 2: Code of practice]]> http://www.iso.org/cms/render/live/en/sites/isoorg/contents/data/standard/04/13/41333.html http://www.iso.org/cms/render/live/en/sites/isoorg/contents/data/standard/04/13/41333.html 2012-02-14