About

Scope

Standardization in the field of consumer incident investigation.

An international standard (guideline) to provide a general guide for investigations of consumer incidents. Consumer incidents are incidents where consumers suffer physical injury or death in the process of using products, services, facilities or the things related to them. Consumer incident investigation means an investigation aiming to prevent incident recurrence, and to contribute to the safety of consumers.

This document is intended to be beneficial to persons, groups, committees or organizations of all types, such as private, public, and non-profit bodies, regardless of the size of the organization which is investigating consumer incidents.

Quick links

1

ISO standard under development *

under the direct responsibility of ISO/PC 329

15

Participating members

14

Observing members

* number includes updates

Liaison Committees to ISO/PC 329

The committees below can access the documents of ISO/PC 329:

Reference Title ISO/IEC
ISO/TC 83 Sports and other recreational facilities and equipment ISO
ISO/TC 321 Transaction assurance in E-commerce ISO
Date Month Location TC/SC Note
25-28 October 2021 Virtual ISO/PC 329  
  2022 ISO/PC 329 **
  2023 ISO/PC 329 **

* Information definite but meeting not yet formally convened
** Provisional

ISO/PC 329 - Secretariat

JISC [Japan]

Japanese Industrial Standards Committee
Technical Regulations, Standards & Conformity Assessment Policy Unit
Ministry of Economy, Trade and Industry
1-3-1, Kasumigaseki, Chiyoda-ku
Tokyo 100 - 8901
Japan

Tel: +81 3 35 01 94 71
Fax: +81 3 35 80 86 37