ISO/PC 311

About

Secretariat: BSI

Secretary:

Ms Shanti Conn
Chairperson (until end 2021):

Mr Timothy Miller
ISO Technical Programme Manager :

Ms Isabelle Vega

ISO Editorial Programme Manager :

M Vincenzo Bazzucchi
Creation date: 2017

Scope

Standardization in the field of vulnerable consumers

Quick links

Work programme

Drafts and new work items
Business plans

TC Business plans for public review
Working area

on ISOTC and Public information folder
ISO Electronic applications

IT Tools that help support the standards development process

This committee contributes with 1 standard to the following Sustainable Development Goal:

Reduced Inequalities

ISO standard under development *

under the direct responsibility of ISO/PC 311

Participating members

Observing members

* number includes updates

Structure
Liaisons

Reference	Title	Type
ISO/PC 311/WG 1	Inclusive service – Identifying and responding to consumers in vulnerable situations	Working group

Liaison Committees to ISO/PC 311

The committees below can access the documents of ISO/PC 311:

Reference	Title	ISO/IEC
ISO/PC 317	Consumer protection: privacy by design for consumer goods and services	ISO
ISO/TC 309	Governance of organizations	ISO

Liaison Committees from ISO/PC 311

ISO/PC 311 can access the documents of the committees below:

Reference	Title	ISO/IEC
ISO/TC 314	Ageing societies	ISO

Organizations in liaison (Category A and B)

Acronym	Title	Category
ANEC	European Association for the Co-ordination of Consumer Representation in Standardization	A
CI	Consumers International	A

ISO/PC 311 - Secretariat

BSI United Kingdom

British Standards Institution

389 Chiswick High Road
London
W4 4AL
United Kingdom

Tel: +44 208 996 90 00

Fax: +44 208 996 74 00

Email: standards.international@bsigroup.com

Web: http://www.bsigroup.com

Secretariat direct:

Ms Shanti Conn

Email: shanti.conn@bsigroup.com

Vulnerable consumers