ISO/PC 311

Standardization in the field of vulnerable consumers

Work programme

Drafts and new work items
Business plans

TC Business plans for public review
Working area

on ISOTC and Public information folder
ISO Electronic applications

IT Tools that help support the standards development process

under the direct responsibility of ISO/PC 311

* number includes updates

Reference	Title	Type
ISO/PC 311/WG 1	Inclusive service – Identifying and responding to consumers in vulnerable situations	Working group

The committees below can access the documents of ISO/PC 311 :

Reference	Title	ISO/IEC
ISO/TC 309	Governance of organizations	ISO

Acronym	Title	Category
ANEC	European Association for the Co-ordination of Consumer Representation in Standardization	A
CI	Consumers International	A

British Standards Institution

389 Chiswick High Road
London
W4 4AL
United Kingdom

Tel: +44 208 996 90 00

Fax: +44 208 996 74 00

Ms Shanti Conn

Vulnerable consumers