Standardization in the field of vulnerable consumers

Quick links


ISO standards under development *

under the direct responsibility of ISO/PC 311


Participating members


Observing members

* number includes updates

Reference Title Type
ISO/PC 311/WG 1 Inclusive service – Identifying and responding to consumers in vulnerable situations Working group
Liaison Committees to ISO/PC 311

The committees below can access the documents of ISO/PC 311 :

Reference Title ISO/IEC
ISO/TC 309 Governance of organizations ISO
Organizations in liaison (Category A and B)
Acronym Title Category
ANEC European Association for the Co-ordination of Consumer Representation in Standardization A
CI Consumers International A

ISO/PC 311 - Secretariat

BSI United Kingdom
British Standards Institution
389 Chiswick High Road
W4 4AL
United Kingdom

Tel: +44 208 996 90 00
Fax: +44 208 996 74 00

Secretariat direct:
Ms Shanti Conn