Standards catalogue

ISO/TC 176/SC 3

Supporting technologies

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Standard and/or project under the direct responsibility of ISO/TC 176/SC 3 Secretariat Stage ICS
ISO 10001:2007
Quality management -- Customer satisfaction -- Guidelines for codes of conduct for organizations
90.92
ISO/DIS 10001 [Under development]
Quality management -- Customer satisfaction -- Guidelines for codes of conduct for organizations
40.99
ISO 10002:2004 [Withdrawn]
Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
95.99
95.99
ISO 10002:2014
Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
90.92
ISO/DIS 10002 [Under development]
Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
40.99
ISO 10003:2007
Quality management -- Customer satisfaction -- Guidelines for dispute resolution external to organizations
90.92
ISO/DIS 10003 [Under development]
Quality management -- Customer satisfaction -- Guidelines for dispute resolution external to organizations
40.99
ISO 10004:2012
Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring
90.92
ISO/DIS 10004 [Under development]
Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring
40.99
ISO/TS 10004:2010 [Withdrawn]
Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring
95.99
ISO 10008:2013
Quality management -- Customer satisfaction -- Guidelines for business-to-consumer electronic commerce transactions
60.60
ISO 10011-1:1990 [Withdrawn]
Guidelines for auditing quality systems -- Part 1: Auditing
95.99
ISO 10011-2:1991 [Withdrawn]
Guidelines for auditing quality systems -- Part 2: Qualification criteria for quality systems auditors
95.99
ISO 10011-3:1991 [Withdrawn]
Guidelines for auditing quality systems -- Part 3: Management of audit programmes
95.99
ISO 10012:2003
Measurement management systems -- Requirements for measurement processes and measuring equipment
90.93
ISO 10012-1:1992 [Withdrawn]
Quality assurance requirements for measuring equipment -- Part 1: Metrological confirmation system for measuring equipment
95.99
ISO 10012-2:1997 [Withdrawn]
Quality assurance for measuring equipment -- Part 2: Guidelines for control of measurement processes
95.99
ISO 10013:1995 [Withdrawn]
Guidelines for developing quality manuals
95.99
ISO/TR 10013:2001
Guidelines for quality management system documentation
90.93
ISO 10014:2006
Quality management -- Guidelines for realizing financial and economic benefits
90.92
60.60
ISO/TR 10014:1998 [Withdrawn]
Guidelines for managing the economics of quality
95.99
ISO 10015:1999
Quality management -- Guidelines for training
90.92
ISO/CD 10015 [Under development]
Quality management -- Guidelines for competence management and training
30.20
ISO/TR 10017:1999 [Withdrawn]
Guidance on statistical techniques for ISO 9001:1994
95.99
ISO/TR 10017:2003
Guidance on statistical techniques for ISO 9001:2000
90.60
ISO 10018:2012
Quality management -- Guidelines on people involvement and competence
90.92
ISO/AWI 10018 [Under development]
Quality management -- Guidelines for people engagement
20.00
ISO 10019:2005
Guidelines for the selection of quality management system consultants and use of their services
90.93
ISO 19011:2002 [Withdrawn]
Guidelines for quality and/or environmental management systems auditing
95.99
ISO 19011:2011
Guidelines for auditing management systems
90.92

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