About

Scope

Standardization in the field of customer contact centres

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2

ISO standards under development *

under the direct responsibility of ISO/PC 273

19

Participating members

14

Observing members

* number includes updates

Reference Title Type
ISO/PC 273/WG 1 Customer contact centres Working group *

* The convener can be reached through the secretariat (See contact information below)

Organizations in liaison
Acronym Title Liaison type
ANEC European Association for the Co-ordination of Consumer Representation in Standardization A

ISO/PC 273 - Secretariat

SABS South Africa
South African Bureau of Standards
1 Dr Lategan Rd, Groenkloof
Private Bag X191
Pretoria 0001
South Africa

Tel: +27 12 428 79 11
Fax: +27 12 344 15 68

Secretariat direct:
Ms Lisbeth Boloka
Tel: 0027 12 428 6352
Fax: 0027 11 344 1568