This course introduces the values of TQM, the models and the techniques. The models of TQM include the ISO 9000 family of standards and criteria of performance excellence: Deming Award, etc. All these are effective management systems (standards), which can be regarded as the foundation of effective quality management.
Criteria of performance excellence, ISO 9000, TQM
|Authors||Xu, Jingyue (Renmin University of China)|
|First published / Last update:||2005 / 2011|
|Courses:||Course for university students, Standardization & Quality Management.|