The Benefits of Business Process Standards

An excerpt of "The Coming Commoditization of Processes" concerning three types of process standards to help businesses determine whether their capability can be improved by outsourcing.

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Published:2005
Classification:Company Standardization
AuthorsThomas Davenport (Babson College, Wellesley, MA, USA)
Other bibliographical information:Harvard Business Review, Vol. 83, No. 6, June 2005 under ''The Coming Commoditization of Processes''.