ISO 9000 Survey Shows Value of Customer Focus - And Gives Purchaser's Viewpoint

As India climbs the world economic table, the experience and views of ISO 9000-companies are increasingly influential. This study of long-certified companies in southern India ranks their reported benefits. It also asked industrial customers about the benefits of purchasing from the certified companies (ISO Management Systems magazine, Sept-Oct 2005 issue, pp 15-19)

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Published:2005
Classification:Management Systems Standards
AuthorsStephen Mathews (St. Berchmans College, India)
Other bibliographical information:International Organization for Standardization - ISO. In ISO Management Systems September-October 2005 pp 15-19.