3.1 How consumer representatives help
A consumer representative participates in meetings of national or international technical committees where standards are developed.
A person representing consumers is typically nominated by a relevant and credible consumer organization. This ensures that they will formally represent their consumer constituents rather than promote a personal opinion.
NOTE:
This is the same principle that applies to representatives of other stakeholder groups.
The consumer representative’s role is to ensure that the standards being developed address issues of concern to consumers.
As noted earlier, issues may include any one or more of the following:
- Health
- Safety
- Performance
- Ergonomics and comfort!
- Quality
- Choice
- Reliability
- Environmental protection
- Ease of use
- Interoperability