ISO - International Organization for Standardization

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Review questions – Section 2

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All your correct answers are in blue. Any wrong answer is in red.

1) One of the following is not amongst the 8 fundamentals of consumer protection formally recognized by the UN, which one is it?
	a. The right to choose
	b. The right to education
True	c. The right to prosperity
	d. The right to safety
	e. The right to redress
	f. The right to be informed
	g. The right to a healthy environment
Note:
	c. The right to prosperity. All the others are fundamental rights.

2) Standards can include requirements or guidance about a number of aspects of products and services of interest to consumers. Below are listed 8 aspects commonly addressed by standards. Which are of interest to consumers?
All would interest consumers
	Types of warnings
	Adequate disposal or recycling methods
	Minimum height, distances or other criteria to ensure the user’s safety
	Performance levels of the finished product
	Amount or type of product information
	Instructions for correct packaging
	Product testing to protect the users’ safety and health
	The composition of the products’ materials

3) Which 4 standards or type of standards in the following list could directly improve consumer protection?
correct list
	a. Child resistant packaging
	d. Customer satisfaction - Guidelines for complaints handling
	e. Protection of personal information
	g. Food safety management systems – Requirements for an organization in the food chain.
not in list
	b. Space systems, Ground support equipment for launch landing
	c. Classification of lubricants, industrial oils and related products
	f. Soil quality, test methods for determining herbicide residue

Discussion Topics
	From the module or your experience can you think of some examples where a consumer representative has directly improved the consumer protection value of a standard?


	There are many but Section 2.5 of the module considers six, namely: The British standard on foreign-language learning holidays The European standard on lifejackets The standard in Argentina for fire extinguishers The European standard for small electric lawn mowers The standard in the USA on toy safety The standard in the USA on infant’s cribs

Issues for Consideration
	How have formal standards improved consumers’ lives in your country?

	Perhaps you don’t consider that they have! In which case is this to do with the lack of standards, lack of implementation and monitoring or having other ways of dealing with the problems?

3. Ensuring that consumers have their say in standards-writing