ISO - COPOLCO - Directory for consumer interest participation

SLBS / Saint Lucia

Contact person

Ms. Tzarmallah Haynes
Contact details (login required)


Consumer representation on policy and governance committees:

Committee Representative(s)
Saint Lucia Standards Council Mr. Hubert James, National Consumer Association
Saint Lucia Standards Council Ms Brenda Yorke, Permanent Secretary, Ministry of Trade, Commerce, Industry


Consumer representation on international and regional technical committees of priority interest for consumers:

Environmental issues (EMS, energy efficiency, alternative energy sources, climate change)
ISO/TC 207, Environmental management Mr. Hubert James,National Consumers Association
Customer satisfaction and global market (protection of personal data, e-commerce, management systems)
ISO/TC 240, Project Committee: Product recall Mr.Guillaume Simon,Consumer Affairs Department,MinistryofTrade,Industry&Commerce
Social responsibility
ISO Working Group on Social Responsibility Mr.Hubert James, National Consumer Association
Other committees
ISO/TC 93 Starch(including derivatives - Byproducts) Ms Loraine Francois, National Consumers Association


National technical committees or mirror committees for ISO or IEC TCs:

Committee Representative(s)
Mechanical Products and Practices Mr. Augsute Gaspard, National Consumers Association
Environmental management Mr. Hubert James, National Consumer Association
Electrical and electronic products Mr. Hubert James, National Consumer Association
Food products and food safety/National Codex Ms.Loraine Francois, National Consumer Association
Social responsibility Mr. Hubert James, National Consumer Association
Chemicals and chemical products Ms. Alison Isebert, National Consumer Association
Construction and engineering Mr. Steve Etienne, National Consumer Association
General Consumer Products Ms. Roycelyn Howell,Ministry of Trade Industry & Commerce


Consumer representation for other types of consultation:

All draft standards of consumer interest - national, regional or international - are sent to the National Consumer Association and the Consumer Affairs Department of the Ministry of Trade, etc. for scrutiny and comment.

These organizations can also submit proposals for standards development, sensitization and education and evaluate proposals sent by other interested parties.

An Action Plan is presently being formulated by the SLBS and the above -mentioned organizations to promot/improve consumer participation in standardization matters

Draft legislation - Consumer Protection Act:The SLBS commented on this draft act which is expected to be enacted as national legislation in all of the Member States of the Organization of Eastern CaribbeanStates[OECS]. It will serve as the parentlegislation from which other supporting legislation will be developed.

Draft documents are also placed in public Libraries for consumers to access and comment as necessary. National consultations are also held and town hall meetings where consumer feedback is solicited at all levels.


Tools to support consumer participation in policy and technical work:

  • Training
  • Education materials

The National Consumer Association and the Consumer Affairs Department have benefited from training on participation in standardization provided locally, regionally and internationally [in the case of the latter organization]

The SLBS maintains a small library that has focus areas on consumer issues including publications from COPOLCO among others. Consumers are represented on most TC's to be part of the standards development and decision making process.