SLBS / Saint Lucia
Ms. Tzarmallah Haynes
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Consumer representation on policy and governance committees:
|Saint Lucia Standards Council||Mr. Hubert James, National Consumer Association|
|Saint Lucia Standards Council||Ms Brenda Yorke, Permanent Secretary, Ministry of Trade, Commerce, Industry|
Consumer representation on international and regional technical committees of priority interest for consumers:
|Environmental issues (EMS, energy efficiency, alternative energy sources, climate change)|
|ISO/TC 207, Environmental management||Mr. Hubert James,National Consumers Association|
|Customer satisfaction and global market (protection of personal data, e-commerce, management systems)|
|ISO/TC 240, Project Committee: Product recall||Mr.Guillaume Simon,Consumer Affairs Department,MinistryofTrade,Industry&Commerce|
|ISO Working Group on Social Responsibility||Mr.Hubert James, National Consumer Association|
|ISO/TC 93 Starch(including derivatives - Byproducts)||Ms Loraine Francois, National Consumers Association|
National technical committees or mirror committees for ISO or IEC TCs:
|Mechanical Products and Practices||Mr. Augsute Gaspard, National Consumers Association|
|Environmental management||Mr. Hubert James, National Consumer Association|
|Electrical and electronic products||Mr. Hubert James, National Consumer Association|
|Food products and food safety/National Codex||Ms.Loraine Francois, National Consumer Association|
|Social responsibility||Mr. Hubert James, National Consumer Association|
|Chemicals and chemical products||Ms. Alison Isebert, National Consumer Association|
|Construction and engineering||Mr. Steve Etienne, National Consumer Association|
|General Consumer Products||Ms. Roycelyn Howell,Ministry of Trade Industry & Commerce|
Consumer representation for other types of consultation:
All draft standards of consumer interest - national, regional or international - are sent to the National Consumer Association and the Consumer Affairs Department of the Ministry of Trade, etc. for scrutiny and comment.
These organizations can also submit proposals for standards development, sensitization and education and evaluate proposals sent by other interested parties.
An Action Plan is presently being formulated by the SLBS and the above -mentioned organizations to promot/improve consumer participation in standardization matters
Draft legislation - Consumer Protection Act:The SLBS commented on this draft act which is expected to be enacted as national legislation in all of the Member States of the Organization of Eastern CaribbeanStates[OECS]. It will serve as the parentlegislation from which other supporting legislation will be developed.
Draft documents are also placed in public Libraries for consumers to access and comment as necessary. National consultations are also held and town hall meetings where consumer feedback is solicited at all levels.
Tools to support consumer participation in policy and technical work:
- Education materials
The National Consumer Association and the Consumer Affairs Department have benefited from training on participation in standardization provided locally, regionally and internationally [in the case of the latter organization]
The SLBS maintains a small library that has focus areas on consumer issues including publications from COPOLCO among others. Consumers are represented on most TC's to be part of the standards development and decision making process.