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Shopping FAQs

General information

  • How can I purchase ISO products? Open or Close

    These products can be purchased either from the ISO Store, the ISO Central Secretariat (for products not available online), or from the ISO national member body.

    ISO Store

    All items available for purchase have an associated shopping basket function on the right side of the page. Here, you can choose the format (Paper, PDF and ePub) and the language of the publication.

    ISO Member

    Orders for ISO Standards and other ISO Publications can be addressed to your national ISO Member.

    Some members can offer a personalized service and give technical feedback on certain standards. The main benefit of ordering through your national member is that with them, you can purchase ISO Products in your local currency.

    ISO Central Secretariat

    For special orders, you can contact the ISO Customer Service Team:

     Opening Hours: Monday to Friday, from 9:00 to 12:30 and from 14:00 to 17:00 (UTC +1)

     Phone: +41 22 749 08 88

     Email: customerservice@iso.org

  • What is the ISO Online Browsing Platform (OBP)? Open or Close

    The Online Browsing Platform is a platform created by ISO that allows you to access the standards online. Some parts of some standards are available for free on the platform, and these can help you decide which standard is the right one for you.

    The OBP is also used to access and purchase graphical symbols, country codes, terms & definitions, and the online collections of standards.

  • What currency can I use to pay for my purchase? Open or Close

    Prices for ISO publications ordered from the ISO Central Secretariat and ISO Store are expressed in Swiss Francs (CHF), and can only be paid for in this currency. If you wish to convert the price of any ISO publication into your national currency you can find a currency converter at www.oanda.com.

    To purchase standards in your local currency, you can contact your national ISO Member.

  • Which payment methods are accepted by ISO? Open or Close

    You can pay for your order with a credit card or via bank transfer. No debit cards are accepted.

    The credit cards accepted are MasterCard, Visa, and American Express. Your credit card information will be secure with the use of our Secure Transaction System.Payments have to be made in Swiss Francs (CHF) and must include your order number. Note that all bank charges have to be paid by the purchaser. If you choose this payment method, you will receive an email with the bank information. Bank transfers can take around 3 working days to be processed.
  • What is ISO’s Tax Policy? Open or Close
    Local taxes are applied to online orders delivered in Switzerland. For international purchases, no taxes are charged.

    If there are taxes to be paid outside of Switzerland, they are the customer’s responsibility.

  • How do I create or manage my Account? Open or Close

    Creating an Account

    • Go to the Online Browsing Platform and click “Sign In” on the top right corner.
    • Click “Create Account” and enter the information required.
    • You will receive an email confirmation and will be asked to validate your account.

    Editing your Account Information

    Go to your Account and click on “Profile”. There you will be able to change the information you need. Note that this information is the one that will be displayed on your invoice, so make sure you keep it updated.

  • How do I download my electronic documents? Open or Close

    Once you have made the payment and received a confirmation for your order, the electronic document can be accessed from the Account. You will find the document under the tab “Products," where you can either access it and view it online or download it for your use.

    It is important to know that all electronic files are subject to ISO Copyright, which you will need to comply with.

  • When will I receive my shipment? Open or Close

    If you purchased a product in CD or paper format, then it will be shipped to you. Shipments are sent either on the same day or the next business day after your order has been received. These are shipped by the ISO Central Secretariat in Switzerland according to your delivery method:

    - Standard Delivery: 4-10 working days, sent via standard mail, no tracking available.

    - Express Delivery: 2-4 working day, sent via DHL with tracking number available.

  • How can I get an invoice for my purchase? Open or Close
    If you need additional copies, go to your Account, under the tab “Orders” and select the invoice for your order and press the "Email" button. A copy of the invoice will be sent to you by email.

    ISO regrets to inform you that once an order has been confirmed and an invoice has been generated, the invoice information cannot be changed. Therefore please make sure that all the information is up to date in your Account.

  • What is the ISO Returns Policy? Open or Close
    Except in the case of an error made by the ISO Central Secretariat, ISO does not accept returns or provides credit notes for PDF and ePub documents.

    For physical documents (paper or CD-ROM), returns are accepted only when an error was made by ISO.

    In all cases, every return has to be accepted by the ISO Central Secretariat who will explain the procedure to follow. Please note that orders will be credited only upon receipt of the returned goods.


ISO online collections

  • What is the difference between a Single-User and Multiple-User Collections? Open or Close
    When you purchase a single-user license, you are the only person allowed to access the content, and these cannot be shared with anyone.

    On the other hand, a multiple-user license allows you to share the online collection with other users. In this case, the user who purchases the standard has to share the collection with the other users. For multiple-user licenses, the limit is 10 users per collection.

  • How do I share the Online Collection with the additional users? Open or Close
    If you bought a multiple user subscription to ISO publications then you can create individual accounts for as many users as the number of users your subscription includes.

    To do this, go to subscriptions in your account and select ‘Manage User’. You will then be able to add users and give them access to your content. You are allowed to cancel multiple user accounts at any time and to create new ones for other multiple users.


ISO graphical symbols


ISO Standards and Handbooks

  • What can I do with the standard I have purchased? Open or Close
    If you have a hardcopy, you are allowed to share it with any person that wants to read it. However, you cannot copy the text by scanning it, photocopying it, or reproducing it in any other way.

    For electronic files, you can store them on any device, and you are allowed to print one copy only. You are not allowed to make copies or transfer the electronic file which you have purchased, or reproduce parts of it. For more information, please contact us at copyright@iso.org.

  • What is an Adobe Acrobat PDF? Open or Close
    PDF is a file format created by Adobe. In order to open and read the PDF files you have purchased you will need to have the Acrobat Reader Software installed on your computer.

    PDF files are provided in either character-based format or, for older documents, in TIFF image-based format.

    All PDF files purchased from the ISO Store are watermarked in order to protect ISO Copyright.

  • What is an ePub? Open or Close
    ePub is short for “electronic publication”. It is a format optimized for tablets, e-readers and smartphones. It allows you to easily navigate the publication on a small, touch screen.

    On iOS, you can download iBooks from the AppStore for an optimized reading experience. To add the file to your Apple device, you can download the file from your Account and add it to the iTunes Library.

    For Android, you can download FBReader from Google Play.

  • What is a watermark? Open or Close
    All downloadable standards are watermarked. The ISO Central Secretariat uses watermarks in order to protect ISO’s Copyright. A watermark is additional information that has been added to a document to identify the rightful licensee of the document. Using a watermark is a means of personalizing each standard that you download.

    By default, the watermark in the PDF file displays (on each page of the document) the order number, the download date, and the email address of the contact provided in the Account.

  • Can I share the standards purchased with anyone else? Open or Close
    Yes. You have three options available for sharing Online Collections:
    • Single user – Access to one user only
    • 2 – 5 users – Access up to a maximum of 5 users
    • 6 – 10 users – Access up to a maximum of 10 users

    You can select one of the three options when checking out your shopping basket. For multiple user access, the account administrator provides access for all other users.

    If you need additional users to access your content, please contact our customer service team at customerservice@iso.org.

  • How can I purchase a withdrawn standard? Open or Close
    Withdrawn standards can be purchased in paper format only, for the price of CHF 58.00 + Shipping Fees. These standards can only be purchased directly by contacting the ISO Customer Service Team.

     Opening Hours: Monday to Friday, from 9:00 to 12:30 and from 14:00 to 17:00 (UTC +1)

     Phone: +41 22 749 08 88

     Email: customerservice@iso.org

ISO Newsletter & Notification tool

  • What is the notification tool? Open or Close
    The notification tool sends you an alert via email when there is any updated information regarding a standard you follow.

    You will receive information when a new standard is published, withdrawn, or if a new format of the standard is available.

  • How can I subscribe to notifications? Open or Close
    First of all, you will need to sign into your Account. Then you can go to the Online Browsing Platform, search for the standard and click on “Follow”. If you wish to stop following, then you go to your Account and check the “Following” button in order to do so.

    Another possibility is when you buy a standard through the ISO Store. On the Shopping Basket, the “Follow” function will be automatically selected. If you do not want to receive notifications about the standard, you can uncheck “Follow”.

Contact customer services

Send your enquiry by email
or call us on +41 22 749 08 88 (Switzerland)
09:00 – 12:30, 14:00 – 17:00. (UTC+1)

    

Shopping FAQs

Can I pay in my local currency? What is CHF?

Prices for ISO publications ordered from the ISO Central Secretariat are expressed in Swiss francs (CHF). If you wish to convert the price of any ISO publication into your national currency you can find a currency converter at www.oanda.com

More FAQs about shopping at ISO