This brochure provides national standards bodies and other standards development organizations with practical guidance on achieving consumer participation in standardization. It covers why and when to engage consumers, the added value of their participation, how to organize it effectively and what it means to be a consumer representative.

A brief explanation of why and how ISO solicits consumers' views in its standardization work, the favourable impact that consumer involvement has had on ISO's activities, the benefits consumers stand to gain from the standardization process and how they help ISO look towards the future.

This brochure gives an overview of joint guides that are of wide general interest. Although primarily developed to help standards writers take into account the needs of stakeholders such as consumers, the guides contain useful information for people not involved in standards work, such as designers, product manufacturers, service providers, retail chains, testing laboratories, regulators and associations representing the interests of consumers, the disabled, children and senior citizens, in addition to environmentalists, academics and their students.

A fun, easy-to-read booklet, developed by ISO, to raise awarness about ISO graphical symbols and teach the public to recognize the different meanings behind their various shapes and colours.

Consumers and standards: partnership for a better world is a convenient, stand-alone distance learning tutorial which will be useful for any person who is relatively new to the world of standardization and consumer policy. This module will also be helpful to seasoned professionals from consumer organizations and standards bodies, as a review of concepts and a repository of ideas and background sources.

This brochure outlines the meaning and essential elements of consumer participation, including an overview of standards development procedures, as well as the history of consumer participation in standards work. Criteria for setting consumer priorities are provided together with the priority areas selected by COPOLCO. Relevant ISO/IEC guides, International Standards, and other publications are also referenced in this brochure.

Provides a good basic introduction to how standards at all levels can improve from consumers' input in their development, and why it is so important for consumers to participate actively in the standards-making process. This brochure describes the role of consumer representatives in ISO workand lists the particular benefits (fitness for purpose, safety features,environmental protection, etc.) to standards of consumer participation. It contains useful information and actual examples where consumers' participation have favourably influenced standards for products.

Information on the policy statement developed by the ISO Committee on Consumer Policy (COPOLCO) and approved by the ISO and IEC Councils.