Publications produced by COPOLCO
In addition to the large number of existing ISO and IEC International Standards covering consumer-related matters, ISO/COPOLCO has itself developed or contributed to a substantial number of informative documents and guides, most of them published jointly with the IEC.
The latest editions of the COPOLCO-inspired publications listed below are all available for ordering or downloading from ISO by following the respective links.
Policy statements
- ISO/IEC statement, Consumer participation in standardization work (PDF, 30 kB)
- ISO/IEC statement, Addressing the needs of older persons and people with disabilities in standardization work (PDF, 76 kB)
Guides
- ISO/IEC Guide 14:2003, Purchase information on goods and services intended for consumers.
- ISO/IEC Guide 37:1995, Instructions for use of products of consumer interest
- ISO/IEC Guide 41:2003, Packaging - Recommendations for addressing consumer needs.
- ISO/IEC Guide 46:1985, Comparative testing of consumer products and related services - General principles
- ISO/IEC Guide 74:2004, Graphical symbols - Technical guidelines for the consideration of consumers' needs
- ISO/IEC Guide 76:2008, Development of standards for services – Recommendations for addressing consumer issues
Contributions to other guides
- ISO/IEC Guide 50:2002, Safety aspects - Guidelines for child safety.
- ISO/IEC Guide 51:1999, Safety aspects - Guidelines for their inclusion in standards.
- ISO/IEC Guide 71:2001, Guidelines for standards developers to address the needs of older persons and persons with disabilities.
Informative publications
- How ISO/IEC Guides add value to international standards (PDF, 515 kB)
- ISO and the consumer - Brochure providing a short introduction to standards work (PDF, 330 kB)
- Your voice matters - Why consumers need to participate in standards-making and how to get involved (PDF, 984 kB) - (Su voz importa - Spanish version PDF, 1.1 MB)
- The consumer and standards - Guidance and principles for consumer participation in standards development (PDF, 102 kB)