Publications and resources produced by COPOLCO

In addition to the large number of existing ISO and IEC International Standards covering consumer-related matters, ISO/COPOLCO has itself developed or contributed to a substantial number of informative documents and guides, most of them published jointly with the IEC.

The latest editions of the COPOLCO-inspired publications listed below are all available for ordering or downloading from ISO by following the respective links.

Training module and resources in consumer participation

Consumers and standards: partnership for a better world - Distance learning tutorial (available on ISO Online or on a CD-ROM).
Train-the-trainer : Resources in consumer participation.

Policy statements

ISO/IEC statement, Consumer participation in standardization work (PDF, 30 kB)
ISO/IEC statement, Addressing the needs of older persons and people with disabilities in standardization work (PDF, 76 kB)

Guides

ISO/IEC Guide 14:2003, Purchase information on goods and services intended for consumers.
ISO/IEC Guide 37:1995, Instructions for use of products of consumer interest
ISO/IEC Guide 41:2003, Packaging - Recommendations for addressing consumer needs.
ISO/IEC Guide 46:1985, Comparative testing of consumer products and related services - General principles
ISO/IEC Guide 74:2004, Graphical symbols - Technical guidelines for the consideration of consumers' needs
ISO/IEC Guide 76:2008, Development of standards for services – Recommendations for addressing consumer issues

Contributions to other guides

ISO/IEC Guide 50:2002, Safety aspects - Guidelines for child safety.
ISO/IEC Guide 51:1999, Safety aspects - Guidelines for their inclusion in standards.
ISO/IEC Guide 71:2001, Guidelines for standards developers to address the needs of older persons and persons with disabilities.