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Services represent more than two thirds of World Gross Domestic Product (GDP), according to the World Trade Organization. They are a core economic activity, contributing more to GDP than both industry and agriculture combined. The services revolution creates new commercial opportunities and underpins virtually every economic activity.

ISO develops International Standards that help ensure that services are of a consistent, high quality. This has a number of benefits:

ISO standards deal with many types of services in different sectors. For example:

Other subjects include training, tourism, leisure and hospitality services, transport, and services for consumers.

The ISO strategy for services

ISO anticipates that market demand for service standards will steadily increase and we want to make sure that ISO, and its members, have the tools and knowledge necessary to respond to this demand and to the challenges and opportunities it brings.

Therefore, we have developed a strategy for service standardization. Read the ISO strategy for services.

Useful publication

Cover of ISOfocus May June 2016 - The service economy

ISOfocus - The service economy

May/June 2016 issue of ISO's monthly magazine.

How to find standards on services

Market demand for standards to ensure the quality of service delivery is rising to match services’ importance in economies around the world.  Currently about 700 of ISO’s 19’000 standards are directly related to services, and this number is growing rapidly.

ISO International Standards are designed by groups of experts called technical committees, each concentrating on a specific subject. One way to find standards on a specific topic is to search the work of a particular technical committee.

Click on the links below to see the standards published by each technical committee.

ISO Store

  • ISO 10002:2014
    Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
  • ISO 24510:2007
    Activities relating to drinking water and wastewater services -- Guidelines for the assessment and for the improvement of the service to users
  • ISO/IEC Guide 76:2008
    Development of service standards -- Recommendations for addressing consumer issues

Visit the ISO Store to buy more standards

Useful articles

Service Birmingham delivers value with service management

Service Birmingham reduced costs and improved efficiency, agility and customer satisfaction, all in the effort to respond to public-sector pressures to "do more with less" while maintaining excellent service quality. This was made possible thanks to the implementation of ISO/IEC 20000 for service management.

Read the full entry

ISO 55001, Sodexoʼs bottom line

Asset management can be the single most powerful weapon in a companyʼs arsenal for saving time, money and lots of executive headaches. Using ISO 55001, Sodexo, a world leader in quality-of-life services, rolled out a best-practice model for asset management across numerous countries and industries - and it did it " The Sodexo Way ".

Read the full entry

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