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Services represent more than two thirds of World Gross Domestic Product (GDP), according to the World Trade Organization. They are a core economic activity, contributing more to GDP than both industry and agriculture combined. The services revolution creates new commercial opportunities and underpins virtually every economic activity.

ISO develops International Standards that help ensure that services are of a consistent, high quality. This has a number of benefits:

ISO standards deal with many types of services in different sectors. For example:

Other subjects include training, tourism, leisure and hospitality services, transport, and services for consumers.

Useful publication

ISO Focus+, 3/2012

ISO Focus+, Servicing the services sector

March 2012 issue of ISO's monthly magazine.

How to find standards on services

Market demand for standards to ensure the quality of service delivery is rising to match services’ importance in economies around the world.  Currently about 700 of ISO’s 19’000 standards are directly related to services, and this number is growing rapidly.

ISO International Standards are designed by groups of experts called technical committees, each concentrating on a specific subject. One way to find standards on a specific topic is to search the work of a particular technical committee.

Click on the links below to see the standards published by each technical committee.

ISO Store

  • ISO 10002:2004
    Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
  • ISO 24510:2007
    Activities relating to drinking water and wastewater services -- Guidelines for the assessment and for the improvement of the service to users
  • ISO/IEC Guide 76:2008
    Development of service standards -- Recommendations for addressing consumer issues

Visit the ISO Store to buy more standards

Useful articles

Second-hand goods get an A+

by Sandrine Tranchard

Call it a new social trend or an act of anti-consumerism resistance, the trade of second-hand goods is steadily increasing. As we are going through an economic crisis, this alternative consumption pattern is driven by the need to reduce not only costs but also environmental impacts. But does this mean we should compromise quality for price?

Read the full entry

The incredible story of diving

by Maria Lazarte

We could give you a million reasons why standards are key for the tourism industry, but sometimes all you need is one story to make it real. So here is the tale of one man, a small company, and a revolutionary standard that transformed one of the largest tourism activities worldwide: diving.

Read the full entry

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