ISO 9000 – Quality management

Quality management

ISO 9000 family

The ISO 9000 family addresses "Quality management"
This means what the organization does to fulfil:

  • The customer's quality requirements,
    and

  • Applicable regulatory requirements,
    while aiming to

  • Enhance customer satisfaction,
    and

  • Achieve continual improvement of its performance in pursuit
    of these objectives

 

This section provides a concise overview of ISO's best known management system standards and their impact on the world.

ISO 9001:2008 is implemented by over a million organizations in 176 countries. 

Related standards

  • ISO 9004:2009
    Managing for the sustained success of an organization -- A quality management approach
  • IWA 4:2005
    Quality management systems -- Guidelines for the application of ISO 9001:2000 in local government
  • ISO 9001:2008
    Quality management systems -- Requirements

Related information

 
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