Consumers

.

ISO and the consumer

A brief explanation of why and how ISO solicits consumers' views in its standardization work, the favourable impact that consumer involvement has had on ISO's activities, the benefits consumers stand to gain from the standardization process and how they help ISO look towards the future.

Publication / e-product Lang Format ISBN Add to basket
ISO and the consumer
Year of publication: 2005
English Paper 92-67-10407-1 free*
French Paper 92-67-20407-6 free*
* shipping costs will be charged
.

The consumer and standards - Guidance and principles for consumer participation in standards development

This brochure outlines the meaning and essential elements of consumer participation, including an overview of standards development procedures, as well as the history of consumer participation in standards work. Criteria for setting consumer priorities are provided together with the priority areas selected by COPOLCO. Relevant ISO/IEC guides, International Standards, and other publications are also referenced in this brochure.

Publication / e-product Lang Format ISBN Add to basket
The consumer and standards
Year of publication: 2003
Edition: 1
English Paper 92-67-10374-1 free*
* shipping costs will be charged
.

Your voice matters - Why consumers need to participate in standards- making... and how to get involved

Provides a good basic introduction to how standards at all levels can improve from consumers' input in their development, and why it is so important for consumers to participate actively in the standards-making process. This brochure describes the role of consumer representatives in ISO workand lists the particular benefits (fitness for purpose, safety features,environmental protection, etc.) to standards of consumer participation. It contains useful information and actual examples where consumers' participation have favourably influenced standards for products.

Publication / e-product Lang Format ISBN Add to basket
Your voice matters
Year of publication: 2003
Edition: 1
English Paper 92-67-10384-9 free*
French Paper 92-67-20384-3 free*
* shipping costs will be charged
.

Addressing the needs of older persons and people with disabilities in standardization work

Information on the policy statement developed by the ISO Committee on Consumer Policy (COPOLCO) and approved by the ISO and IEC Councils.

Publication / e-product Lang Format ISBN Add to basket
ISO/IEC policy - Disabled
Year of publication: 2000
French Paper   free*
English Paper   free*
* shipping costs will be charged
.

How ISO/IEC Guides add value to international standards

This brochure gives an overview of joint guides that are of wide general interest. Although primarily developed to help standards writers take into account the needs of stakeholders such as consumers, the guides contain useful information for people not involved in standards work, such as designers, product manufacturers, service providers, retail chains, testing laboratories, regulators and associations representing the interests of consumers, the disabled, children and senior citizens, in addition to environmentalists, academics and their students.

Publication / e-product Lang Format ISBN Add to basket
How ISO/IEC Guides add value to IS
Year of publication: 2007
Edition: 1
English Paper 978-92-67-01165-3 free*
* shipping costs will be charged