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ISO Management Systems
September-October 2007

The impact of ISO 9001

Special Report

Perspectives of ISO/TC 176 leaders

2007 is the 20th anniversary of ISO 9001. The leaders of ISO/TC 176, Quality management and quality assurance, and its subcommittee SC 2, Quality systems, share their perspectives on the standard that took quality management from the production lines to the boardroom and from manufacturing to services and public administration.

The voice of the ISO 9000 user

This article provides a round-up of quotes by ISO 9001 users (or the earlier ISO 9002 and ISO 9003 standards, or sectoral versions), gleaned over 15 years from some 90 issues of ISO Management Systems and ISO 9000 News.

• ISO 9001: the quality of quality management in past, present and future

Viewpoint

Tarmac Topfloor’s 30 years’ experience of the ISO 9001 approach

ISO Insider

• Preserving the credibility of ISO 9001:2000 certification
• ISO’s contributions to social responsibility and  sustainable development highlighted at Global Compact Leaders Summit
• New ISO standard to facilitate traceability in food supply chains

International

• ISO 9001:2000 helps Swedish hospital gain world rating
  While a “classic” reaction of healthcare professionals is that standardization is for manufacturing and not for their section, Ryhov County Hospital in Sweden has achieved worldwide recognition with the help of ISO 9001:2000 and standardized processes.
• Major Dutch health insurer uses ISO 10002 complaints handling standard
• Bahrain service provider implements ISO 10015 to ensure ROI on training

Standards for services

• ISO breaks new ground in service standardization