ISO Management Systems
July - August 2007

Risk and ISO standards

Special Report

Risk and ISO standards

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Future ISO 31000 standard on risk management

Organizations with a commitment to managing risk know that implementing standards can enable them to do so more effectively and therefore maximize opportunities and minimize losses in the course of achieving corporate objectives. This article examines the future ISO 31000 standard which will be a strategic-level document covering all forms of risk, including safety and the environment.

Security service provider counts on ISO standards in hostile environments

Security service provider ArmorGroup implements ISO 9001:2000 and the ISO/IEC 27001:2005 information security standard to help it meet the challenges of operating in 160 countries, including in life-threatening environments.

View point

Sustainable development as framework for local government

The urban agglomeration of “Bourges Plus” is France’s first local government entity to obtain simultaneous quadruple certification for the quality, safety, environmental and ethical (QSEE) facets of its sustainable development programme. Two of the principal actors in this programme share their perspectives on this initiative:

• Serge Lepeltier, President of Bourges Plus, Mayor of Bourges, and former French Minister for Ecology and Sustainable Development.

• Jean Llari, Director General of Bourges Plus.

ISO Insider

• Help for small businesses to implement ISO 22000 food safety management systems
• ISO standards for GHG emissions accounting and verification included in new ISO 14000 CD-ROM collection
• ISO launches self-assessment tool for software asset management

International

• French local government administration achieves quadruple certification
• Britain’s ombudsman service follows ISO 10002 for complaints handling
• ISO 9001:2000 helps raise quality, productivity and profitability in Polish heating plants
• Ukrainian proposal for quality award to recognize ISO 9001:2000 certification excellence
• Europeans and the Internet

Standards for services

Service standards and the Canadian consumer

This article from the Standards Council of Canada (SCC) explores the Canadian consumer perspective and provides an overview of the opportunities and challenges faced by Canadian industry in developing and applying service standards in the country.