ISO Management Systems
March-April 2007

Aviation safety and ISO 9001

International

World’s principal aviation safety
regulator achieves ISO 9001:2000

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World’s principal aviation safety regulator achieves ISO 9001:2000

ISO 9001:2000 certification of the USA Federal Aviation Administration’s Aviation Safety organization is a striking example of the value of the international quality management standard to a major and complex public sector organization with a critical mission to perform.

Airline industry models new operational safety standard on ISO 9001:2000

Special Report

• Managing organizational change - Part 7: Complexity, change and turbulence

This is the seventh and last in a series about the problems of change management in organizations. Previous articles addressed the issue of complexity on several occasions, explaining that it renders change management more difficult. This time, the authors offer some ideas on management practices than are liable to increase complexity artificially along with adverse effects on change management.

• Three-step system to approach to change management

View point

Management system standards can play greater role in better regulation

Lord Lindsay, Chairman of the United Kingdom Accreditation Service (UKAS Ltd.) and a member of the United Kingdom’s Better Regulation Commission (BRC), encourages greater consideration of the role standards and accredited conformity assessment can play in support of lighter touch regulation or even as a self-regulatory alternative to legislation. He cites ISO 14001 as one of the best current examples.

ISO Insider

• Much achieved at busy Busan meeting of ISO/TC 176
• Relevance of ISO network to global challenges highlighted at Davos

International

• Japanese shopping mall specialist implements ISO 14001
• Environmental penalty discount for ISO 14001:2004 users
• New survey reveals positive impact of ISO 9001:2000 in Colombia

Standards for services

Scandinavian standard for cleaning services makes clean sweepwide

Sweden, Norway and Denmark have jointly developed a standard on the quality of cleaning services – a EUR 1.5 billion (USD 1.95 billion) per year industry in Sweden alone. It has proved to be such a success that it is now being translated into English for an even wider diffusion.