ISO Management Systems
November - December 2006

Inside story of an ISO meeting

Special Report

Inside story of an ISO meeting

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Inside story of an ISO meeting

Readers are familiar with the output of ISO’s management system standards – concrete results. But what about the input? This Special Report takes readers inside an ISO meeting. It provides insight into the distilled excellence that it takes to develop a standard, the organization that goes into the process – and also gives the floor to users of ISO standards.

View point

Conformity assessment and market access for SMEs

Mario Wittner, Chair of the ISO Committee on Conformity Assessment (ISO/CASCO) explains how this discipline can benefit small and medium-sized enterprises.

ISO Insider

• New ISO/IEC standard to increase confidence in management system certification
• Saying what you do – environmentally
• ISO publishes best practice guidelines for implementing supply chain security
• ISO/PAS 28003 gives requirements for auditing and certification of supply chain security management systems
• ISO 10015 seminar in Colombia
• Loss of French delegation leader to ISO/TC 176

International

• Call centerUS-Mexico call centre provider takes market lead with ISO/IEC 27001 information security standard

Hispanic Teleservices Corporation, which already enjoyed a US market niche due to its provision of call centre services in both Spanish and English, has taken a further lead by implementing ISO/IEC 27001:2005 to protect its clients’ information assets.

• Russian bank’s experience of integrated management system for service sector
• Angkor World Heritage site achieves ISO 14001 certification
• Sarbanes-Oxley Act – threat or opportunity for quality professionals?

Standards for services

South African standards for outsourcing adaptable to other services worldwide

The South African Bureau of Standards (SABS) is adopting a suite of industry-developed standards for call centres. SABS is also looking at developing the standards for business process outsourcing and offshoring (BPO&O) in general, and even to the service sector as a whole.