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ISO Management Systems
July - August 2005

Auditing

Special Report

Auditing

Management – take control of your audit process! What is the fundamental purpose of auditing? According to the author of this article, it is “to provide managers with information to assist them to make business decisions”. He argues that internal auditing will only generate significant benefits to the organization if senior management are firmly in the driving seat of the audit process.

Good practice for establishing the competence of certification body auditors

Effective accreditation is essential for audit competence

US adds guidance to ISO 19011 for internal and client audits, plus SME’s

ISO 9001:2000 'auditing kit' extended to best accreditation audit practices

Viewpoint

Wounded police officer’s perspective on ISO 9001:2000

In Spring 2004 in Arizona, USA, Matt Morgan was one of the police officers that posed for the photograph used on the cover of ISO Management Systems to illustrate an article on the ISO 9001:2000 implementation by the Records and Identification Bureau of Phoenix Police Department, In Autumn 2004, Matt Morgan was shot and wounded three times in the line duty. It is worth paying attention to his viewpoint on ISO 9001:2000.

ISO Insider

ISO 22000 standard for safe food supply chains

‘Get me the money!’ How quality management systems can yield financial and economic benefits

Guidance on the role of QMS in product certification

New edition of influential ISO/IEC standard on competence of laboratories

International

Survey compares experience of ISO 14001 users in United Kingdom and China

Nothing beats the test of experience. A recent survey compares the experience of ISO 14001 users in the United Kingdom and in China, and of users compared to non-users. Its author concludes that ISO 14001 can help an organization make real progress towards sustainable development.

Overcoming language and literacy barriers to ISO 9001:2000 implementation

ISO 9001:2000 quality management systems are documented. What happens when the organization’s work force is more at home in a minority language than in the one used in the QMS and is anyway semi-literate?

Santander Serfin takes ISO14001 lead in Mexican banking sector

Mexican bank Santander Serfin has taken the lead in its sector, responding to top-of-the-agenda governmental and public concerns about the environment by becoming the first banking institution in the country to implement ISO 14001

Standards for services

SPRING cultivates harvest of standards for Singapore’s service-rich economy

With the service sector contributing 62% of Singapore’s gross domestic product (GDP) and 77% of employment, the Singapore Government places great emphasis on the development of standards for services. A first in this field will be the Singapore Standards on Exhibition Terminology.