ISO Management Systems
May - June 2005

With ISO 9001:2000 and without certification

Special Report

With ISO 9001:2000 and
without certification

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Working with ISO 9001:2000 and without certification

Examples of ISO 9001:2000 implementation without certification have rarely been publicized. This report concerning a local government authority is therefore an exception. It describes the specific challenges that public authorities face in improving performance and innovative solutions such as inter-authority auditing.

Viewpoint

ISO 9000 helps Pioneer cultivate productivity and confidence in global agricultur

Dean Oestreich, President of Pioneer Hi-Bred International, Inc., a DuPont subsidiary, one of the world’s largest agricultural seed research and production companies, says that the company has “benefited considerably from its deployment of ISO 9000 ”, adding: “International Standards for quality management systems, as well as standards for testing, food processing and food products, promise to play an increasingly critical role in feeding the world.”

ISO Insider

• Good response to online survey on ISO 14001 and small businesses
• What does ISO 9001:2000 mean in the supply chain?
• New standard for ensuring credibility of greenhouse gas claims
• ISO 9001:2000 guidelines for local government?
• 'Dynamic’ launching of work on ISO
• Busy TC 176 meeting in Kuala Lumpur

International

• German industry and ISO 14001

What importance do top companies in Germany, one of the world’s most environmentally conscious countries place on ISO 14001? Senior managers of Bombardier Transportation and Degussa AG, and BDI – the Federation of German Industries – return favourable verdicts.

• Different approaches to integrating management systems

Integrating quality, environmental and occupational health and safety management systems may be a challenge, but the effort can pay off in the foundation for a comprehensive business management system. This article compares different management system implementation approaches, from totally separate to partially integrated, to fully integrated.

• Inside look at ISO 14001:2004 and outlook for environmental management

One of the ISO experts who drafted ISO 14001:2004 shares his personal view of the modifications to the standard and what they reveal about the future evolution of environmental management, with a focus on the product chain, regulatory compliance and compatibility with ISO 9001:2000.

Standards for services

Mediation as a management tool for resolving disputes

Mediation is a service aimed at helping parties who are in conflict to reach a solution. The future ISO standard ISO 10003, Quality management – Guidelines for dispute resolution external to organizations, addresses the mediation process. NEN, the national standards institute of The Netherlands, itself offers a mediation service.