ISO Management Systems
May - June 2004

Phoenix Police and ISO 9000

Special Report

Phoenix Police and ISO 9000

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6 Sigma and ISO 9001:2000 – rivals or partners?

Quality was once the prerogative of engineers in white coats, employing specialized tools and techniques for measurement and analysis. With the arrival of the ISO 9000, quality was no longer a specialist function, but moved to the boardroom as a central management concern. Does 6 Sigma and its tools and techniques represent the revenge of the quality technicians, or does it add to the “what needs doing” of the ISO 9000 approach the necessary “how to do it”?

Viewpoint

Re-engineering ISO 9001:2000 certification process

by Lieutenant-General H. Lal is Chairman of the Standards Advisory Committee of the Bureau of Indian Standards and Director General of the FICCI Quality Forum of the Federation of Indian Chambers of Commerce and Industry.

Editorial

ISO’s 14291 ‘other’ standards

ISO 9000 and ISO 14000 are neither product nor service standards. Rather, they facilitate, improve or otherwise add value to the realization of products or services of many different types for thousands of organizations worldwide. In addition to ISO’s well-known management system standards, it has developed 14291“other” standards for just about every sector of activity. Here is a brief selection showing the sheer scope of ISO’s offering...

ISO Insider

ISO 9000:2000 series user feedback survey and interpretations service go online

Free support package for ISO 9000:2000.

International

• Phoenix Police Department counts on ISO 9001:2000 – 24/7!

This case study describes the pioneering implementation of the standard in an "industry" where life-altering decisions are made 24/7 - 24 hours a day, seven days a week.

• Linking integrated management system with Maslow’s Pyramid of human needsBrewers in Dominican Republic develop a taste for ISO 9001:2000 and ISO 14001
• From quality management to confidence management
• Selecting a management representative in ISO 9001:2000 implementation.

Business Standards

ISO develops PIN standards to prick purchasing fraud bubble.