ISO Management Systems
March - April 2004
Conflicts of interest
Special Report
Knowledge Management Managing knowledge for achieving competitive edge
KM – knowledge management – a new fad? Or has it become imperative to recognize knowledge as a strategic resource of the organization that needs to be managed as the driving force of its sustainability and growth? And what are the links with quality management?
• Spain’s new Research + Development + Innovation standard.
• Managing knowledge as a strategic business asset.
Viewpoint
IMS Interviews ISO’s CEO on transition and future developments
by Alan Bryden, ISO's Secretary General
ISO Management Systems: Do you know what percentage of users has made the transition to ISO 9001:2000?
Editorial
A noble enterprise
It drives my wife crazy. It’s only with great reluctance that I will ask a sales assistant for help if I have a problem when shopping, or stop to ask directions if I get lost when driving. It even annoys me, but it’s a well-anchored reluctance – in fact, it goes back to the Stone Age...
ISO Insider
New standards addresses conflicts of interest in management system certification
A new ISO/IEC standard currently being developed aims to help management system certification bodies avoid conflicts of interest, as well as requiring them to implement ISO 9001:2000 quality systems within their own organizations.
ISO 9001:2000 guidelines for education sector.
Debate
Transition towards the future
International
- ISO 14001 helps solve water supply problems in Germany-funded Azerbaijan project
- NGO specialized in aid to landmine victims finds benefits in ISO 9001:2000
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