ISO Focus - July / August 2005

Consumers make their mark

ISO Focus, July/August 2005

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The July/August issue of ISO Focus brings together in a reader-friendly way a portfolio of articles that highlight consumer-drive initiatives within ISO, consumer success stories as well as areas of particularly concern for consumers and how they are being addressed within COPOLCO.

An interview with Marilena Lazzarini, President of Consumers International, discusses the role of COPOLCO and why consumers need to participate in international standardization, as well as the added value of an international standard for social responsibility being developed by ISO.

Comment

Caroline Warne, ISO/COPOLCO Chair
Gaining ground – the consumer as an accepted stakeholder in standards development

Guest View

Marilena Lazzarini
President of Consumers International

"Consumers International strongly supported the initiative on social responsibility standardization by ISO"
Read the full interview (PDF, 136 KB)

Main Focus

Consumers make their mark

• New and proactive ways of looking at safety – highlights from the consumer workshop
• Standards for customer service
• Consumer issues in the standardization of services
• Consumers would benefit from financial service information standards
• The “priorities” working group – standards and the consumer
• Giving more to older and disabled people
• Instructions for use of products of consumer interest
• Do consumers use International Standards ? Why not ?
• Improving consumer participation in ISO  

Developments and initiatives

• The future of health informatics standardization
• The ISO Global Directory – supporting the management of all business roles in the ISO system

New this month

• ISO’s successful ISBN book identification standard renewed for 21st century  
• Improved ISO/IEC 17799 makes information assets even more secure
• ISO welcomes new members: Guinea-Bissau and Myanmar

World Scene

• Highlights of events from around the world

ISO Scene

• Highlights of news from ISO