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May-June 2016

Cover of ISOfocus May June 2016 - The service economy

The service economy

The services sector is expanding dynamically. For example, not long ago, online services such as e-banking and shopping were unknown. Now they are an essential part of daily life for many of us.

With so much happening in the world of services, this issue of ISOfocus throws a spotlight on the globally important services sector and looks closely at the work ISO technical committees are doing in developing standards for IT service management, consulting, tourism and training.

Markus- JelittoSpotlight

Facilitating trade in services

Services make up an overwhelming part of the global economy, accounting for around 75 % of GDP in developed countries and around 50 % in developing countries according to World Bank data. Here, Markus Jelitto, Counsellor with the World Trade Organization (WTO) in its Trade in Services Division, tells us more about the role of International Standards in the services sector.


Services account for some 75 % of GDP and employment in the most developed countries.

Leading articles from this issue


Sea, sun and quality service on Spainʼs Valencian costa

When visiting abroad, the quality of the service provided and the information given can be key in shaping a holiday experience. A step ahead of the tourism game, Gandía, in the province of Valencia, Spain, makes certain you are always served with a smile.

Read the full entry


Service with a smile, thanks to standards

by Garry Lambert

With the service sector outstripping the industrial sector as the largest employer and GDP generator worldwide, never have standards for services been so necessary.
ISO is at the heart of developments.

Read the full entry


Taking management consultancy services to another level

by Clare Naden

Consultancies can change your business and make a big contribution to the economy... or they can be a financial black hole. How can you ensure the money you spend on consultancy fees doesnʼt end up being spent on endless hours of nothing ?

Read the full entry

About ISOfocus magazine

Published in English, French and Spanish six times per year, ISOfocus is your gateway to International Standards. Whether a multinational enterprise faced with major decisions or a small business looking for ideas, ISOfocus seeks to provide both the kind of overviews that strategic planners need and the little details that can make a big difference.


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Elizabeth Gasiorowski-Denis
Elizabeth Gasiorowski-Denis
Elizabeth Gasiorowski-Denis
Editor-in-Chief of ISOfocus
Communication and Content Strategies
+41 22 749 03 25

Former Magazines

From 2001 to 2009, we also published a magazine called ISO Management Systems. This magazine is no longer in print however you can consult the archives.