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Principle 6: Continual improvement

Continual improvement of the organization's overall performance should be a permanent objective of the organization.

Key benefits:

• Performance advantage through improved organizational capabilities.
• Alignment of improvement activities at all levels to an organization's strategic intent.
• Flexibility to react quickly to opportunities.

Applying the principle of continual improvement typically leads to:

• Employing a consistent organization-wide approach to continual improvement of the organization's performance.
• Providing people with training in the methods and tools of continual improvement.
• Making continual improvement of products, processes and systems an objective for every individual in the organization.
• Establishing goals to guide, and measures to track, continual improvement.
• Recognizing and acknowledging improvements.

• Principle 7: Factual approach to decision making