Implementing and maintaining a QMS based on ISO 9001 standard

The implementation process is important in achieving the full benefits of the quality management system (QMS). Most new users will obtain measurable payback early in the process.

For a successful implementation of your QMS, these seven steps are recommended :

1.    Fully engage top management to

• Define why you want to implement ISO 9001
• Define your mission, vision, and values in your organization
• Define your organization’s stakeholders : customers, suppliers, stockholders, employees, society, etc.
• Define your quality policy, and
• Define and align organizational objectives and related product/service quality objectives.

2.    Identify key processes and the interactions needed to meet quality objectives

3.    Implement and manage the QMS and its processes (using process management techniques)

4.    Build your ISO 9001-based QMS

• Identify ISO 9001 requirements
• Map these requirements with your implemented QMS, where applicable
• Make a gap analysis: identify where in your existing system the requirements are fulfilled, and where they are not
• Include in your QMS processes the activities, procedures and controls needed

5.    Implement the system, train company staff and verify effective operation of your processes

6.    Manage your QMS

• Focus on customer satisfaction
• Monitor and measure the operation of your QMS
• Strive for continual improvement
• Consider implementing business excellence models in the company operations

• Process model of the ISO 9000 family of standards