Principle 7: Factual approach to decision making

Effective decisions are based on the analysis of data and information

Key benefits:

  • Informed decisions.
  • An increased ability to demonstrate the effectiveness of past decisions through reference to factual records.
  • Increased ability to review, challenge and change opinions and decisions.

Applying the principle of factual approach to decision making typically leads to:

  • Ensuring that data and information are sufficiently accurate and reliable.
  • Making data accessible to those who need it.
  • Analysing data and information using valid methods.
  • Making decisions and taking action based on factual analysis, balanced with experience and intuition.

              

Related standards

  • ISO 9000:2000
    Quality management systems -- Fundamentals and vocabulary
  • ISO 9004:2009
    Managing for the sustained success of an organization -- A quality management approach
  • ISO 9001:2008
    Quality management systems -- Requirements

Related information

 
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