Principle 4: Process approach

A desired result is achieved more efficiently when activities and related resources are managed as a process.

Key benefits:

• Lower costs and shorter cycle times through effective use of resources.
• Improved, consistent and predictable results.
• Focused and prioritized improvement opportunities.

Applying the principle of process approach typically leads to:

• Systematically defining the activities necessary to obtain a desired result.
• Establishing clear responsibility and accountability for managing key activities.
• Analysing and measuring of the capability of key activities.
• Identifying the interfaces of key activities within and between the functions of the organization.
• Focusing on the factors such as resources, methods, and materials that will improve key activities of the organization.
• Evaluating risks, consequences and impacts of activities on customers, suppliers and other interested parties.

• Principle 5: System approach to management