ISO 9241-154:2013
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Ergonomics of human-system interaction -- Part 154: Interactive voice response (IVR) applications


ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/IEC 13714.


  • Document published on: 2013-02-01
    Edition: 1 (Monolingual) ICS: 35.180; 13.180
    Status: Published Stage: 60.60 (2013-02-05)
    TC/SC: ISO/TC 159/SC 4 Number of Pages: 35
  • No revision information available

  • No corrigenda or amendments available

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