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ISO 9004:2009

Managing for the sustained success of an organization -- A quality management approach

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Note: This standard is also included in the online collection: ISO 9000 Quality Management.

 

Abstract

ISO 9004:2009 provides guidance to organizations to support the achievement of sustained success by a quality management approach. It is applicable to any organization, regardless of size, type and activity.

ISO 9004:2009 is not intended for certification, regulatory or contractual use.

 

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