Abstract

ISO 24512:2007 provides guidelines for the management of drinking water utilities and for the assessment of drinking water services.

ISO 24512:2007 is applicable to publicly and privately owned and operated water utilities. It does not favour any particular ownership or operating model.

ISO 24512:2007 addresses drinking water systems in their entirety and is applicable to systems at any level of development (e.g. on-site systems, distribution networks, treatment facilities).

The following are within the scope of ISO 24512:2007:

• the definition of a language common to different stakeholders;
• the definition of the components of drinking water supply systems;
• guidelines for the management of drinking water utilities;
• guidelines for objectives, service assessment criteria and related performance indicators, appropriate for the assessment of drinking water services.