ISO 19011:2002

Guidelines for quality and/or environmental management systems auditing

Media and price

Language	Format	Add to basket
English	PDF (1 458 kB)	CHF 124,00
English	Paper	CHF 124,00
French	PDF (1 667 kB)	CHF 124,00
French	Paper	CHF 124,00
Arabic*	PDF (417 kB)	CHF 124,00
Arabic*	Paper	CHF 124,00
Spanish*	PDF (453 kB)	CHF 124,00
Spanish*	Paper	CHF 124,00

* Official ISO translation

Note: This standard is also included in the ISO 9000 Quality management CD-ROM.

This standard is also included in the ISO 14000, Environmental management CD-ROM.

General information

Number of Pages: 31

Edition: 1 (Monolingual)	ICS: 03.120.10; 13.020.10
Status: Published	Stage: 90.92 (2007-10-19)
TC/SC: TC 176/SC 3

Abstract

ISO 19011:2002 provides guidance on the principles of auditing, managing audit programmes, conducting quality management system audits and environmental management system audits, as well as guidance on the competence of quality and environmental management system auditors.

It is applicable to all organizations needing to conduct internal or external audits of quality and/or environmental management systems or to manage an audit programme.

The application of ISO 19011 to other types of audits is possible in principle provided that special consideration is paid to identifying the competence needed by the audit team members in such cases.

Revision information

Revised by: ISO/DIS 19011

Revises: ISO 10011-1:1990

Revises: ISO 10011-2:1991

Revises: ISO 10011-3:1991

Revises: ISO 14010:1996

Revises: ISO 14011:1996

Revises: ISO 14012:1996

These standards could also interest you

ISO/TS 10004:2010
Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring
ISO 10001:2007
Quality management -- Customer satisfaction -- Guidelines for codes of conduct for organizations
ISO 10003:2007
Quality management -- Customer satisfaction -- Guidelines for dispute resolution external to organizations