Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring
ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.
Document published on: 2012-09 Edition: 1 (Monolingual) ICS: 03.120.10 Status: Published Stage: 90.92 (2015-12-03) TC/SC: ISO/TC 176/SC 3 Number of Pages: 32
Revised by: ISO/NP 10004
Revises: ISO/TS 10004:2010
No corrigenda or amendments available