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ISO 10004:2012
Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring
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Note: This standard is also included in the online collection: ISO 9000 Quality Management.
Abstract
ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.
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Edition: 1 (Monolingual) ICS: 03.120.10 Status: Published Stage: 60.60 (2012-09-14) TC/SC: ISO/TC 176/SC 3 Number of Pages: 32 -
Revises: ISO/TS 10004:2010
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No corrigenda or amendments available
