ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.
Edition: 1 (Monolingual) ICS: 03.120.10 Status: Published Stage: 90.92 (2014-01-22) TC/SC: ISO/TC 176/SC 3 Number of Pages: 32
Revised by: ISO/DIS 10004
Revises: ISO/TS 10004:2010
No corrigenda or amendments available