ISO 9000 - Quality management

ISO 9001 has been updated

ISO 9001 Quality Management Systems has recently been revised.

Learn more about the revision of ISO 9001:2015 on our revision page or watch the video below.

The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best known standards. The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved.

Standards in the ISO 9000 family include:

ISO 9001:2015

ISO 9001:2015 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organization, large or small, regardless of its field of activity. In fact, there are over one million companies and organizations in over 170 countries certified to ISO 9001.

This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. These principles are explained in more detail in the pdf Quality Management Principles. Using ISO 9001:2015 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits.

Certification to ISO 9001:2015

Checking that the system works is a vital part of ISO 9001:2015. It is recommended that an organization performs internal audits to check how its quality management system is working. An organization may decide to invite an independent certification body to verify that it is in conformity to the standard, but there is no requirement for this. Alternatively, it might invite its clients to audit the quality system for themselves. Read more about certification to management system standards.

Preview ISO 9001:2015

You can preview the freely available sections of ISO 9001:2015 on ISO's Online Browsing Platform.
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ISO 9001 for Small Businesses. What to do

What to do - Advice from ISO/TC 176

Information about the quality management principles used in standards such as ISO 9001.

Useful publications

An informative guide to clarify some of the misconceptions of ISO 9001

Learn about what ISO 9001 can do for you

Guidance on how to transition to the new version

Support for implementing ISO 9001:2015

ISO 9001:2015 is published by ISO technical committee (TC) ISO/TC 176, sub-committee 2. When the standard was revised and updated in 2015 the TC prepared some guidance documents to help organizations and companies implement the revised version of the standard.

More information can also be found on the website run by ISO/TC 176/SC2. Please note that this is an external link.

Auditing ISO 9001

Support on auditing quality management systems can be found on the website of the ISO 9001 Auditing Practices Group. This is an informal group of quality management system experts, auditors and practitioners from ISO/TC 176 and the International Accreditation Forum.


This brochure provides useful information to help you get started with ISO 9001


ISO 9001:2015 - Just published!

The latest edition of ISO 9001, ISO's flagship quality management systems standard, has just been published. This concludes over three years of revision work by experts from nearly 95 participating and observing countries to bring the standard up to date with modern needs.

Vote starts on final draft of ISO 9001

Management system standard ISO 9001 has reached the final stage of the revision process. ISO member countries have 2 months to form a national position and vote on the latest draft of the standard before the 9 September deadline.

African water benefits from standards

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