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ISO Management Systems
September - October 2008

Sky-hight ISO 9001

Special Report

New editions of ISO 9001 and ISO 9004

A new edition of ISO 9001, the world’s most widely used quality management system standard, is due to be published before the end of the year and its companion standard, ISO 9004, is undergoing revision and expected to be published as a new edition in 2009.

• Advice for users on implementing ISO 9001:2008

• Sky-high perspective on new standards for hands-on managers

This article takes an original approach to introducing the next editions of ISO 9001 and ISO 9004. It is in the form of a story about three people, unknown to to each other and sitting together on an aircraft heading for New York.

Viewpoint

Around the globe, ISO 9000 means quality

Gary Cort, the new Chair of ISO/TC 176, the ISO technical committee responsible for the ISO 9000 family provides his perspective on the impact of the standards and the future challenges, amongst which he sees maintaining their relevance as one of the most important.

Along the road with ISO/TC 176

Trevor Smith, retiring Chair of ISO/TC 176, reviews the period during which the 2000 edition of ISO 9001 has asserted itself with its focus on business processes, customer satisfaction and continual improvement.

ISO Insider

• ISO publishes book+CD on integrated use of management system standards
• ISO/TC 176 Serbia plenary celebrates 20th anniversary of ISO 900
• ISO/IEC 27005 will assist organizations in their information security risk management
• ISO standard for corporate governance of information technology

International

• Emaar builds high ambitions and world’s tallest tower on ISO 9001 foundations
  Emaar Properties is one of the world’s largest real estate companies and has placed its trust in ISO 9001:2000 to support its vision of becoming a global provider of premier lifestyles.
• Latin America’s largest goldmine demonstrates environmental responsibility with ISO 14001
• Health care QMS combines Balrdrige and ISO 9001

Standards for services

• Serbia looks to International Standards to support service sector growth