A new edition of ISO 9001, the world’s most widely used quality management system standard, is due to be published before the end of the year and its companion standard, ISO 9004, is undergoing revision and expected to be published as a new edition in 2009. • Advice for users on implementing ISO 9001:2008 This article provides advice on implementing ISO 9001:2008 developed by a product support and communication group within ISO/TC 176, the ISO technical committee responsible for the ISO 9000 family. • Sky-high perspective on new standards for hands-on managers This article takes an original approach to introducing the next editions of ISO 9001 and ISO 9004. It is in the form of a story about three people, unknown to to each other and sitting together on an aircraft heading for New York.

Viewpoint

Around the globe, ISO 9000 means quality

Gary Cort, the new Chair of ISO/TC 176, the ISO technical committee responsible for the ISO 9000 family provides his perspective on the impact of the standards and the future challenges, amongst which he sees maintaining their relevance as one of the most important.

Along the road with ISO/TC 176

Trevor Smith, retiring Chair of ISO/TC 176, reviews the period during which the 2000 edition of ISO 9001 has asserted itself with its focus on business processes, customer satisfaction and continual improvement.

ISO Insider

• ISO publishes book+CD on integrated use of management system standards
• ISO/TC 176 Serbia plenary celebrates 20th anniversary of ISO 900
• ISO/IEC 27005 will assist organizations in their information security risk management
• ISO standard for corporate governance of information technology

International

Emaar builds high ambitions and world’s tallest tower on ISO 9001 foundations

Emaar Properties is one of the world’s largest real estate companies and has placed its trust in ISO 9001:2000 to support its vision of becoming a global provider of premier lifestyles.

• Latin America’s largest goldmine demonstrates environmental responsibility with ISO 14001
• Health care QMS combines Balrdrige and ISO 9001

Standards for Services

Serbia looks to International Standards to support service sector growth

The services sector in Serbia contributes over 40 % of the nation’s GDP, generated largely by tourism, banking and the retail and wholesale trade. With significant growth predicted, International Standards are counted on to encourage foreign investment, strengthen the economy, increase exports and provide a better standard of living for Serbian citizens.

New product

• ISO publishes book+CD on integrated use of management system standards

ISO has published a combined book and CD giving organizations advice on how to make integrated use of management system standards. The integrated use of management system standards distils the experience and expertise of an ISO task force comprising 16 members drawn from business organizations representing a wide range of countries and sectors, as well as from standards bodies and academia. Based on the practical experience of organizations that have successfully made integrated use of management system standards, the book identifies a variety of methodologies, tools and practices. The accompanying CD (inside the back cover), contains real-life examples extracted from 15 case studies made in a wide variety of situations. READ MORE

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Contact ISO Management Systems editor
Roger Frost
E-mail: isomanagementsystems@iso.org

If you have trouble reading this e-mail, you can access the ISO Web site pages to which hyperlinks are provided in the text by cutting and pasting the following links:
ISO WEB SITE: http://www.iso.org
ISO MANAGEMENT SYSTEMS: http://www.iso.org/ims
ISO PRESS RELEASES: http://www.iso.org/iso/pressrelease.htm?archive=2008
THE INTEGRATED USE OF MANAGEMENT SYSTEM STANDARDS: http://www.iso.org/iso/pressrelease.htm?refid=Ref1144
SELECTION AND USE OF THE ISO 9000 FAMILY OF STANDARDS: http://www.iso.org/iso/iso_catalogue/management_standards/iso_9000_iso_14000/iso_9000_selection_and_use.htm
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