IMS Alerts - e-newsletter from ISO
IMS Alerts e-newsletter, Vol.1 No.8, November 2005
IMS Alerts is a free-of-charge e-newsletter providing updates of what's being featured next in ISO Management Systems magazine, plus alerts to new ISO press releases, plus new information on ISO's Web site... and more!
CONTENTS

Latest ISO press releases

ISO Management Systems

IMS Alerts tip n°10

Latest ISO press releases

ISO offers systematic approach to security management in global supply chains
With billions of dollars worth of goods moving at any given time along global supply chains, the newly published ISO/PAS 28000:2005 for security management systems will help combat threats to the safe and smooth flow of international trade.

NanotechnologyISO launches work on nanotechnology standards
The new ISO technical committee established to develop International Standards for nanotechnologies has got off to a flying start with a productive first meeting at which it defined the scope of its future tasks and agreed on the initial structure for the work.

How to implement a food safety management system
ISO has followed up its recent publication of ISO 22000, the International Standard for food safety management systems, with implementation guidance. ISO/TS 22004:2005, Food safety management systems - Guidance on the application of ISO 22000:2005, gives advice that will be useful for all types of organization within the food supply chain. These range from feed producers, primary producers, food manufacturers, transport and storage operators and subcontractors to retail and food service outlets - together with related organizations such as producers of equipment, packaging material, cleaning agents, additives and ingredients.

Hurricane KatrinaNew, improved ISO 9000 guidelines for health sector
A US health care provider hit by Hurricane Katrina was able to resume supplying patients at their homes within hours thanks to its ISO 9001:2000 quality management system (QMS) and additional ISO guidance for health sector organizations. The additional guidance was provided by the ISO International Workshop Agreement (IWA) 1, Guidelines for process improvements in health service organizations. ISO has just published a new version of IWA 1. The new version has been made even more "user friendly" for organizations in the sector by incorporating improvements based on developments in the field and comments by health care providers since the original was published in 2001.

State-of-the-art information security management systems with new ISO/IEC 27001:2005 standard
Information security flaws can result in escalating financial losses and wreak havoc with business operations. The newly published ISO/IEC 27001:2005 standard for information security management systems can help organizations plug existing leaks and prevent future threats. "The publication of ISO/IEC 27001:2005 is a big event in the world of information security and the standard has been eagerly awaited," said Ted Humphreys, Convenor of the working group responsible for managing the development of the standard. "It is a standard that all security-conscious organizations should look to implement."

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ISO Management Systems
November-December 2005
IMS Cover nov-dec 2005

Special Report:
From product to practice

How ISO 9000 blazed the trail for service standards
In this personal view of the economic revolution wrought by service standards and standards for service, Australian standards marketeer Howard Paul weaves humour with serious insight to tell the story of how ISO 9000 opened the way that has led from standards for things, to standards for things that happen. He maintains that ISO 9000 has given management - at all levels - one of the most powerful tools to manage a business ethically for profit, growth, and above all, the satisfaction of customers and the community.

 

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Viewpoint
ISO CEO underlines need for international benchmarks to reduce audit proliferation
Alan Bryden
IMS readers benefit from the full rendering of an interview of ISO's CEO Alan Bryden (pictured here) by journalist Thibaut De Jaegher that appeared in condensed form in the French business weekly L'Usine nouvelle. Sample quote: "As far as sectoral requirements are concerned, ISO is contributing to a common, harmonized base since several major global industries have adopted ISO 9001:2000 as their quality management platform, and added specific sector requirements. This is the case, for example of the telecommunications, automotive, oil and gas and medical devices sector. The trend is to coalesce around ISO 9001:2000, which will simplify life for suppliers."

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ISO lays the foundations of ISO 26000 guidance standard on social responsibility

ISO 22000 is first in family of food safety management system standards

'Super Workshop' addresses challenges to sustainability

ISO standards pave the road towards sustainable development

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International
Kelly Services: 2 600 branches, 29 countries, 1 standard, 1 quality system
Kelly Services' ISO 9001:2000-certified quality management system is now duplicated in many of its 2 600 branches worldwide. This year, certification of over 1 200 of its US sites represented the largest number ever certified for one company by DNV.
Cambodian school children put EMS basics into practice to preserve Angkor site
Cambodian primary school children are playing an innovative role in the implementation of an ISO 14001-based environmental management system (EMS) as one of the measures to protect the world-famous architectural, historical and cultural site of Angkor from deterioration caused by increasing tourism-related development.
Japanese perspective on ISO 9001 advocates implemention knowledge-sharing
A Japanese researcher argues in favour of a greater sharing of ISO 9001 implementation know-how to exploit the rich vein of experience built up in heterogeneous business contexts worldwide in order to elevate QMS to the next level for the future benefit of organizations.

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Standards for services

ISO committee to develop standards for tourism
ISO technical committee ISO/TC 228, Tourism and related services, is aimed at standardizing terminology and specifications across the industry, so that choosing between tourism products becomes more transparent, and to help ensure, for example, that holidays match their sales description.

Human services - between management by paper and social metrology
Not all professions are familiar with the term " metrology" - the science of measuring both certainty and uncertainty. When it comes to services provided by human beings, metrology is the great unknown.

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IMS Alerts tip n°10

Check out ISO's Social Responsibility Web site!
Interest is intense in the future ISO 26000 guidance standard on social responsibility, of which the development was recently launched. Therefore, ISO has opened a dedicated SR Web site which is a "one-stop shop" for answering information needs on this project: background papers, articles, press releases, resolutions, time lines, organization, FAQs, contacts... www.iso.org/sr
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Contact ISO Management Systems editor
Roger Frost
E-mail: isomanagementsystems@iso.org