| IMS Alerts e-newsletter, Vol.1, No.2, July 2005 |
| IMS Alerts is a free-of-charge e-newsletter providing updates of what's being featured next in ISO Management Systems magazine, plus alerts to new ISO press releases, plus new information on ISO's Web site... and more! |
 |
ISO Management Systems
|
||
|
▪ ▪ ▪
Coming soon
Seen from the front line
Viewpoints and ISO 9001:2000 implementation case studies are usually contributed by top or middle managers. The perspective of “front line” staff is rarely given directly. Matt Morgan is very much in the front line. In Spring 2004 in Arizona, USA, he was one of the police officers that posed for the photograph used on the cover of ISO Management Systems to illustrate an article on the ISO 9001:2000 implementation by the Records and Identification Bureau of Phoenix Police Department. In Autumn 2004, Matt Morgan was shot and wounded three times in the line of duty. It is worth paying attention to his viewpoint on ISO 9001:2000.
‘Get me the money!’ How quality management systems can yield financial and economic benefits
In this sequel to “Show me the money” (ISO Management Systems March-April 2005), we look at what it takes to “get the money” – actually achieve financial and economic benefits – by applying the eight quality management principles of ISO 9000:2000 forming the heart of ISO 10014, Quality management — Guidelines for realizing financial and economic benefits, now at Draft International Standard (DIS) stage.
New edition of influential ISO/IEC standard on competence of laboratories
A new edition has just been published of an ISO/IEC standard acknowledged as the international benchmark for approving the competence of the testing and calibration laboratories that play a vital role in trade, in product development and manufacturing, and in protection of the consumer. ISO/IEC 17025:2005, General requirements for the competence of testing and calibration laboratories, replaces the 1999 edition which has been used to “accredit” (approve) some 25 000 laboratories worldwide that test products and samples, and calibrate precision instruments.
The impact of ISO 14001 certification on exports
Companies in six importing countries are surveyed to find out whether ISO 14001 certification has any influence on their choice of foreign suppliers.
What customers think of ISO 9000-certified suppliers
If a company has invested in implementing and certifying an ISO 9000-based quality management system, it is unlikely to announce that it has wasted its time, effort and money. Its customers cannot be suspected of such subtle bias and so their views of certified companies that supply them carry even greater weight. This article shares the results of a survey that not only identified ISO 9000 benefits as experienced by user companies, but also the benefits as experienced by their customers.
 |
Subscribe now to ISO Management Systems ! |
Latest news from ISO
World Trade Report 2005 highlights ISO’s key role
ISO’s position as “the world’s largest developer of standards” is acknowledged in the World Trade Report 2005, just published by the WTO (the World Trade Organisation www.wto.org), in an analysis of “Trade, Standards and the WTO”. The report identifies ISO and its partners the IEC (International Electrotechnical Commission) and the ITU (International Telecommunication Union) as “the most important” of the 49 international standardizing bodies, and comments, “The expansion of membership in both ISO and IEC over recent decades reflects the growing importance of international standards.” On the reasons for this growth, the report states: “Increased standardization activity reflects, among other factors, demand by consumers for safer and higher quality products, technological innovations, the expansion of global commerce and the increased concern paid by many governments and nongovernmental organizations to social issues and the environment. Standards have played an important role in fulfilling these needs.” ISO Secretary-General Alan Bryden commented: “It is certainly very encouraging for ISO and its 153 national members to see the importance of international standardization to trade and the economy, as well as to social issues such as the environment and social responsibility, recognized and analysed so thoroughly in the World Trade Report 2005.
“It shows that ISO’s efforts to communicate the benefits of international standards, not only to engineers, but also to business, government and to society as a whole, are achieving positive results.”
Improved ISO/IEC 17799 makes information assets even more secure
An improved version of the joint ISO/IEC standard that has become the burgeoning e-commerce community’s international benchmark for information security management has just been published. The revised ISO/IEC 17799, Information technology – Security techniques – Code of practice for information security management, integrates the latest developments in the field to maintain it as the international standard code of practice.
ISO has published a new edition of its heavily utilized ISBN standard providing the international book identification system on which it is based with increased capacity for the future, benefiting publishers, booksellers and libraries worldwide – as well as readers. The newly published fourth edition of ISO 2108, Information and documentation – International Standard Book Number (ISBN), specifies an implementation date of 1 January 2007 for a new 13-digit ISBN. The date reflects the need for advance preparation by the publishing industry and its outlets – both traditional and, increasingly, Web based – to accommodate this major change to the identification system.
Leaders of the groups of international experts that develop ISO’s International Standards gathered in Geneva, Switzerland, for a two-day conference on how to improve further the efficiency and global relevance of the organization’s standards’ development system. ISO’s current portfolio of more than 15 000 voluntary standards is the output of some 50 000 experts, loaned by stakeholders in business, government, international organizations, consumer associations and other groups, working in over 3 000 technical bodies under 187 technical committees. Every working day, 10 or more ISO meetings are taking place in different parts of the world, not counting the virtual meetings and contacts using ISO’s Web-based IT tools for its technical work. Because this system is extremely decentralized, ISO instituted a conference for the chairs of its technical committees and their subcommittees to provide them with an opportunity for a face-to-face exchange of views, experiences and ideas with their counterparts from other committees.
IMS Alerts tip n°5!
How to stay on the ball - or How IMS readers got the story three years earlier!
On 15 June 2005, Dutch academic Dr. Henk de Vries, of the Rotterdam School of Management, gave a presentation to the Football Governance Research Centre,of the University of London, on "Quality Management in Football - Can the ISO 9001 Standard be Successfully Applied to Improve the Administration of a Football Club? A Case Study from Holland". Readers of ISO Management Systems got the story nearly three years earlier, in the November-December 2002 issue. Dr. de Vries's article, which he co-authored with Barry Meesters, entitled, "ISO 9000 in professional soccer", is among the selection of IMS articles that can be sampled on ISO's Web site.
For managers who need the news in advance:
Subscribe now to ISO Management Systems !
Roger Frost
E-mail: isomanagementsystems@iso.org