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ISO 9000 - Quality management

The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best known standards. The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved.

Standards in the ISO 9000 family include:

ISO 9001:2015

ISO 9001:2015 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organization, large or small, regardless of its field of activity. In fact, there are over one million companies and organizations in over 170 countries certified to ISO 9001.

This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. These principles are explained in more detail in the pdf Quality Management Principles. Using ISO 9001:2015 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits.

Get an overview of ISO 9001 in this powerpoint presentation

If you want to know more about the revision of ISO 9001:2015 see our revision page or watch the video:

Video: "Discover the new ISO 9001"

Certification to ISO 9001:2015

Checking that the system works is a vital part of ISO 9001:2015. It is recommended that an organization performs internal audits to check how its quality management system is working. An organization may decide to invite an independent certification body to verify that it is in conformity to the standard, but there is no requirement for this. Alternatively, it might invite its clients to audit the quality system for themselves. Read more about certification to management system standards.

Learn more about transitioning from ISO 9001:2008 to ISO 9001:2015 [.pptx]

Preview ISO 9001:2015

You can preview the freely available sections of ISO 9001:2015 on ISO's Online Browsing Platform.
To purchase this standard please visit the ISO Store.

Sector-specific applications of ISO 9001

ISO has a range of standards for quality management systems that are based on ISO 9001 and adapted to specific sectors and industries. These include:

ISO/TS 29001 – Petroleum, petrochemical and natural gas industries
ISO 13485 – Medical devices
ISO/IEC 90003 – Software engineering
ISO 17582 – Electoral organizations at all levels of government
ISO 18091 - Local government

ISO Store

Visit the ISO Store to buy more standards

A guide for SMEs wishing to implement a quality management system.

Information about the quality management principles used in standards such as ISO 9001.

This brochure provides useful information to help you get started with ISO 9001

An overview of this collection of quality management standards and how they form a basis for continual improvement.

Useful publications

An informative guide to clarify some of the misconceptions of ISO 9001

Learn about what ISO 9001 can do for you

Guidance on how to transition to the new version

Support for implementing ISO 9001:2015

ISO 9001:2015 is published by ISO technical committee (TC) ISO/TC 176, sub-committee 2. When the standard was revised and updated in 2015 the TC prepared some guidance documents to help organizations and companies implement the revised version of the standard.

More information can also be found on the website run by ISO/TC 176/SC2. Please note that this is an external link.

Auditing ISO 9001

Support on auditing quality management systems can be found on the website of the ISO 9001 Auditing Practices Group. This is an informal group of quality management system experts, auditors and practitioners from ISO/TC 176 and the International Accreditation Forum.

News

Quality rules on World Quality Day

Quality drives everything from the success of a business to a nation's prosperity, and standards provide the essential tools and processes to ensure it does just that. Today is World Quality Day, a time to reflect on how much quality rules our world, for the better.

Giving ISO 9001 a fresh sparkle

The new 2015 revision of ISO 9001, brought right up to date in response to vast changes in technology, business diversity and global commerce, promises to be the most effective, user-friendly and relevant quality management system yet.