When you order (an) ISO publication(s), you accept these Terms and Conditions of Sale (“Sales Agreement”) and the Customer Licence Agreement, so make sure you read all these terms before finalizing your purchase. Should you have any questions about this Sales Agreement, please contact us.
- Returns policy
- Data Protection
- Termination, Limitations and Governing Law
Local taxes are applied to orders with a billing address in Switzerland. No taxes are charged for delivery of products outside of Switzerland. Payment of any local or other taxes, including customs, which may be applied to orders dispatched outside Switzerland are the responsibility of the customer.
Orders can be paid by credit card or bank transfer. We accept MasterCard, Visa, Discover, and American Express. Payments by bank transfer must be made in Swiss Francs (CHF) and include your order number. All bank charges for remittances are borne by the purchaser. Your payment information will be processed immediately and confidentially.
All orders for documents in paper format or CD-ROM are shipped from the ISO Central Secretariat, in Switzerland, and are dispatched as soon as the order has been processed (same day or next business day). Shipments will be made either by Standard delivery (Swiss Post, 4-15 business days, no tracking available) or by Express delivery (DHL, 2-4 business days, tracking available). For shipments to Mexico, however, only Express delivery is available, and for shipments to Switzerland, only Standard delivery is available.
8. Termination, Limitations and Governing Law
See Clauses 7, 8 and 9 of the Licence Agreement, which are incorporated into this Sales Agreement.
Should you have questions or need assistance, please do not hesitate to contact us.
Last updated on 2016-11-28. We may amend these terms at our sole discretion by posting the revised terms on the website and shall be effect as of the date of their posting.