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ISO 21101 - Adventure tourism - Safety management systems - A practical guide for SMEs

This handbook offers step-by-step guidance and examples to help small and medium-sized adventure tourism operators develop, implement and continually improve a safety management system.

Year of publication: 2016
Edition: 1

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ISO Strategy for Services - Presentation

ISO adopted a strategy for service standardization in 2016 to meet the needs of a rapidly growing industry. Its objective is to make sure that we can develop the tools the world needs to support global trade in services.

Year of publication: 2016

ISO Strategy for Service Standardization

ISO developed this strategy because we anticipate that market demand for service standards will steadily increase and we want to make sure that ISO, and its members, have the tools and knowledge necessary to respond to this demand and to the challenges and opportunities it brings.

Year of publication: 2016

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ISO Strategy for Services - Case study 1: International SOS (ISO/TS 13131, Telehealth services)

International SOS provides remote medical assistance to millions of clients around the world. It uses the ISO/TS 13131 guidelines for the delivery of telehealth services to ensure consistent, quality remote medical assistance while safeguarding a client s private data. The sky s the limit in this new medical niche. Read this case study to find out more about ISO service standards in action.

Year of publication: 2016

ISO Strategy for Services - Case study 2: Aguas de Santiago (ISO 24510, Activities relating to drinking water and wastewater services)

Argentinian water utility Aguas de Santiago was an early adopter of the ISO 24510, ISO 24511 and ISO 24512 for drinking water facilities. Encouraged by ISO’s Argentinian member, IRAM, Aguas de Santiago used these standards to improve service delivery and customer satisfaction. Read this case study to find out more about ISO service standards in action.

 

Year of publication: 2016

ISO Strategy for Services - Case study 3: Tourism in Tunisia (ISO 17680, Thalassotherapy)

As soon as ISO 17680 on thalassotherapy was published, it became the focus of a country-wide project to improve Tunisia’s thalassotherapy centres. On the initiative of INNORPI, the national standards body and ISO member for Tunisia, the country had been at the forefront of the implementation’s efforts. Read this case study to find out more about ISO service standards in action.

Year of publication: 2016

ISO Strategy for Services - Case study 4: COP21 (ISO 20121, Event sustainability management systems)

The Paris 2015 COP21 turned to ISO 20121 for guidance on organizing a sustainable event – a first for a United Nations climate change conference of that magnitude. The standard helped reduce its environmental footprint while guaranteeing the quality of facilities, promoting responsible innovation, reaching carbon neutrality and building a legacy for local communities. Read this case study to find out more about ISO service standards in action.

Year of publication: 2016

ISO Strategy for Services - Case study 5: Credit Suisse (ISO 20022, Universal financial industry message scheme)

The idea of universal messaging for the financial services industry can appear a little odd until you start thinking about how to get different financial institutions - each with its own payment system - to communicate together. A financial messaging scheme guarantees that different financial institutions can work together in the best interests of their customers.

Year of publication: 2016

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