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Involving consumers - Why and how. Practical guidance for standards development bodies

This brochure provides national standards bodies and other standards development organizations with practical guidance on achieving consumer participation in standardization. It covers why and when to engage consumers, the added value of their participation, how to organize it effectively and what it means to be a consumer representative.

Publication / e-product Format Price Language  
Involving consumers - Why and how
Year of publication: 2011
Edition: 1
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