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Involving consumers - Why and how

This brochure provides national standards bodies and other standards development organizations with practical guidance on achieving consumer participation in standardization. It covers why and when to engage consumers, the added value of their participation, how to organize it effectively and what it means to be a consumer representative.

Year of publication: 2011
Edition: 1

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ISO and the consumer

A brief explanation of why and how ISO solicits consumers' views in its standardization work, the favourable impact that consumer involvement has had on ISO's activities, the benefits consumers stand to gain from the standardization process and how they help ISO look towards the future.

Year of publication: 2009
Edition: 1

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The consumer and standards

This brochure outlines the meaning and essential elements of consumer participation, including an overview of standards development procedures, as well as the history of consumer participation in standards work. Criteria for setting consumer priorities are provided together with the priority areas selected by COPOLCO. Relevant ISO/IEC guides, International Standards, and other publications are also referenced in this brochure.

Year of publication: 2003
Edition: 1

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Your voice matters

Provides a good basic introduction to how standards at all levels can improve from consumers' input in their development, and why it is so important for consumers to participate actively in the standards-making process. This brochure describes the role of consumer representatives in ISO workand lists the particular benefits (fitness for purpose, safety features,environmental protection, etc.) to standards of consumer participation. It contains useful information and actual examples where consumers' participation have favourably influenced standards for products.

Year of publication: 2004
Edition: 1

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The international language of ISO graphical symbols

A fun, easy-to-read booklet, developed by ISO, to raise awarness about ISO graphical symbols and teach the public to recognize the different meanings behind their various shapes and colours.

Year of publication: 2013
Edition: 2

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ISO Guides - adding value to International Standards

Guides provide advice to standards writers on how to deal with specific issues when drafting standards, or to national standards bodies on how to deal with issues specific to standardization principles. This short brochure explains what Guides are, who develops them, and where to find them.

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