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Red carpet - ISO standards help Cannes achieve top billing

by Youri Golovko on
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Palme d'or, Cannes

The city of Cannes in France has achieved international renown through its film festival. Today, its Palais des Festivals et des Congrès is one of the top performing convention centres in Europe. In order to reach this objective, it implemented a strategy based on ISO International Standards ISO 9001 (quality management) and ISO 14001 (environmental management) and the non-ISO OHSAS 18001 standard (occupational health and safety). This approach enabled it to become the first European convention centre to obtain a triple quality, safety and environmental (QSE) certification.

As part of the strategy, the company developed a service quality culture relying on the implementation of an event management enterprise resource planning (ESP) software and the on-going commitment of its employees, an environmental culture through the organization of post-event waste sorting processes, and an occupational health and safety culture through the many training sessions offered to its staff.

Seven values are the building blocks of the company: ethics, respect, cohesion, professionalism, creativity, performance and ambition. The convention centre decided to formalize its commitment to them and to seek continual improvement of its performance in economic, social and environmental fields by adopting a quality, safety and environmental approach in October 2008.

The challenges of seeking to achieve triple certification were both local and international. At the local level, the objective was to ensure the company’s sustainability, improve its profitability while reducing the costs of non-quality, federate co-workers around a joint project and create an eco-friendly image for the company.

At the international level, the aim was to become the first European convention centre to achieve triple certification, in order to increase trust among our partners, enhance our competitiveness, and leverage our commitment as a communication tool to reach out to new customers.

Customer satisfaction

Through our integrated management system, we strive for excellence, monitor our company’s performance against various indicators and promote, encourage and involve our personnel. The convention centre is more than ever able to confirm its efficiency in terms of service quality and customer satisfaction.

It also proves its capacity for action in favor of environmental protection and occupational health and safety for employees and stakeholders, whilst maintaining a healthy and secure environment and improving working conditions on a long-term basis.

We achieved satisfaction rates of about 92 % among our business customers and 87 % among our general public customers.

Sustainable development

The amount of waste collected in 2010 was reduced by 5 % and we increased by 60 % the amount of recycled and reclaimed waste. About 300 000 m² of carpet are used every year to cover the pathways of the exhibition areas. Today, this worn carpet is transformed and reused in the manufacturing of polypropylene goods.    In order to diminish our carbon footprint, we have reduced, from 75 days in 2000 to 8 days in 2011, the number of days trucks are parked on the famous Croisette boulevard.

The company’s work accident frequency and severity rates are well below industry average.

Our electricity consumption was reduced by 12.6% (90% of our lamps use energy-saving light bulbs), our water consumption by 14.2% and our paper consumption by 34%. We raise awareness amongst our staff of the benefits of not printing e-mails or printing on both sides of paper. We encourage them to send season’s greetings e-cards, following the example of our “events”, “tourism” and “press” newsletters.

All our publications are printed on recycled paper which is itself made from wood coming from sustainably managed forests in compliance with the Forest Stewardship Council (FSC) and Pan European Forest Certification (PEFC) labels. We also offer our customers eco-friendly cleaning services using products that are more than 90% bio-degradable.

We have organized the recycling of used light bulbs, ink and toner cartridges, CDs/DVDs and used batteries, as well as the signage used for conventions.

A star destination !

Our triple certification, achieved in December 2009, is the result of a progress-based approach seeking to permanently adapt its organization to existing and future challenges in order to meet the expectations of its customers, service providers and international partners to the fullest extent possible. It takes into account the economic, social, health and environmental requirements of the trade show and event management industry.

Implementing ISO standards clearly provides a competitive advantage in order to face international trade challenges and generate new growth opportunities.

The attractiveness of Cannes and its Convention centre is unquestionable. Today, the choice of a destination and the facilities and equipment it offers for the organization of events and conventions is also driven by eco-friendly considerations from our customers.

About the Cannes Convention Centre

The Palais des Festivals et des Congrès de Cannes is a multi-purpose infrastructure with several missions:

  • To manage and run the centre as well as the 4* Tourist Office
  • To promote and enliven the city of Cannes as a tourist destination.

The attractiveness of Cannes and its Convention Centre is unquestionable. Today, the choice of a destination and the facilities and equipment it offers for the organization of events and conventions is also driven by eco-friendly considerations from our customers. The Cannes Convention Centre is second to Paris only as a French convention centre in terms of turnover – EUR 38 million. It welcomes close to 300 000 registered participants and hosts 50 business events per year.

It is equipped with cutting edge technology to accommodate a multitude of client needs such as screenings, shows, receptions, meetings, conferences, exhibitions, video transmissions, and simultaneous multilingual translations. The centre has in-house security services, a design office and a convention management department staffed with highly trained professionals. It provides a wide array of communication tools as well as design services for stands and signs.

Among the annual major events punctuating the life of the centre, and outside the Film festival proper (attracting between 100 000 and 120 000 participants), the Centre hosts the World’s Music Market (MIDEM, 9 000 participants), the Tax Free World Exhibition (12 000 participants), the world’s entertainment content and digital media market (MIPTV, 12 000 participants), the world’s entertainment content market (MIPCOM, 13 000 participants), the Cannes Lions International Festival of Creativity (Lions d’Or, 10 000 participants) and the world’s property market (MIPIM, 20 000 participants).

Youri Golovko
Youri Golovko
Youri Golovko
Purchasing Manager and QSE Manager
Palais des Festivals et des Congrès, Cannes
France

Youri Golovko has been the Purchasing Manager and QSE Manager of the Palais des Festivals et des Congrès of Cannes since 2008.
After obtaining a Master’s degree in French language and literature, he specialized in purchasing activities and obtained a Master’s degree in International Purchasing Management. He also held senior positions in the purchasing departments of supermarkets, in the automotive aftermarket and the gas industry in which he implemented the ISO standards ISO 9001 and ISO 13485:2003, Medical devices – Quality management systems – Requirements for regulatory purposes.