The 134-bed home, which offers long-term, respite and convalescent care, is the largest outside of Dublin. It was established in 1989, employs 125 people, and exceeds Health Information and Quality Authority (HIQA) standards for the quality and safety of health and social care services in Ireland.
Residents can choose from many daily activities, including arts and crafts, bingo, care and reminiscence therapies, classic film shows, exercise classes, physiotherapy, and regular visits from the Church of Ireland. It also has an active residents’ committee which provides a forum for residents to become involved in organization of the nursing home.
Maryclare and Paul Rochford, proprietors of the Brídhaven Nursing Home, celebrate the simultaneous award of ISO 9001, ISO 14001 and OHSAS 18001 certifications.
Journey towards excellence
“We began our journey towards excellence in 2004 with a philosophy of providing excellent care and a quality service in our operation,” said Paul Rochford, owner of Brídhaven Nursing Home.
“Our team has worked diligently to keep these standards up and Brídhaven has developed into an organization dedicated to continual improvement in our people, processes and service to ensure that our elderly customers are well cared for.
“While there is a lot of work involved in attaining and maintaining the world-class standards as set out in the ISO and OHSAS standards, it is a very worthwhile exercise when one witnesses the ultimate benefits that accrue to the end-user, i.e. in our case, our residents.”
Tightening up business processes
ISO Focus+ asked Paul Rochford to explain his objectives in deciding to implement management systems, and how this has benefited the home.
“We decided to implement these standards in order to help us tighten up our business processes. We felt that the timing in 2010 was right as we were expanding our organization and to do so then, whilst change was underway, was going to be easier than further down the road.
“Quality should be at the forefront of what we do as the whole ethos of care in Brídhaven is quality driven. Implementing the standards has helped us, in particular, to manage our back-of-house processes.”
In preparation for the standards implementation process, the organization trained all its managers in the requirement of the integrated standards, using external training consultants. “A good fit”
Asked if he needed to adapt the standards to the special requirements of a nursing home, Mr. Rochford confirmed that they were a good fit for a nursing home, following the introduction of the Government of Ireland’s Health Act 2007 (Care and Welfare of Residents in Designated Centres for Older People) Regulations 2009, which underpin the National Quality Standards for Residential Care Settings For Older People in Ireland.
“We have already seen big advantages in our purchasing and cost containment. All suppliers are now vetted thoroughly in line with our procedures. All purchasing must be accompanied by three purchase orders and signed off by myself. Payments are made electronically on a monthly basis. Deliveries are stringently tested for accuracy,” Mr. Rochford said.
He concluded that ISO 9001 and ISO 14001 complement nursing home standards very well and help the Brídhaven Nursing Home provide a high quality level of service to its customers.
Paul Rochford recently received the coveted Businessperson of the Year Award presented annually by the Mallow Chamber of Commerce, on behalf of his management team at the Brídhaven Nursing Home, and in recognition for his work in business and community life. Brídhaven was selected from 75 organizations that entered the award competition.