ISO has just published an attractive new paper edition of its popular brochure of advice for managers, Selection and use of the ISO 9000 family of standards.
ISO Secretary-General Rob Steele comments: "With an estimated one million users worldwide, ISO 9001 tends to overshadow the rest of the ISO 9000 family and that means lost opportunities because integrated use of these standards can multiply the benefits for organizations and their customers. This new edition of the Selection and use brochure will give managers ideas on how to achieve such benefits."
The brochure includes concise examples of the integrated use of ISO 9000 family standards in the following manufacturing or service organizations:
• A metal parts fabricating company
• A welfare agency
• An electrical appliance manufacturer
• A chemical processing company
• A firm of international lawyers
• A computer software developer
• A bank
• A franchise organization.
It provides an overview of the standards in the ISO 9000 family and demonstrates how, collectively, they form a basis for continual improvement and business excellence. In addition to the user examples, it includes sections on the following topics:
• A description of the ISO 9000 core series standards
• A step-by-step process for implementing a quality management system
• Maintaining benefits and continual improvement
• The future of the ISO 9000 family.
The brochure has been authored by ISO technical committee ISO/TC 176, Quality management and quality assurance, which is responsible for developing and maintaining the ISO 9000 family. The best known standard in the family is ISO 9001, which specifies the basic requirements for a quality management system that an organization must fulfil to demonstrate its ability to consistently provide products (which include services) that enhance customer satisfaction and meet applicable statutory and regulatory requirements. The standard can be used for certification by organizations seeking independent verification that their quality management system meets the requirements of ISO 9001. ISO 9001 certificates of conformity have been issued to public and private sector organizations of all types in some 170 countries.
The family currently consists of 17 international quality management standards and guidelines (plus a corrigendum). As a whole, the ISO 9000 family forms a strong base for establishing effective and efficient quality management systems.
The ISO/TC 176 authors advise managers: " You will obtain the greatest value by using the entire family of standards in an integrated manner. It is highly recommended that you use ISO 9000 to become familiar with the basic concepts and the language used before you adopt ISO 9001 to achieve a first level of performance.
“The practices described in ISO 9004 may then be implemented to make your quality management system more effective and efficient in achieving your business goals and objectives.
“The ISO 9001 and ISO 9004 standards have been written to enable you to relate them to other management systems (e.g. environmental), or to sector specific requirements (such as ISO/TS 16949 in the automotive industry) and to assist you in gaining recognition through national or regional award programmes."
Selection and use of the ISO 9000 family of standards is the latest edition of the highly successful brochure, first published by ISO in 1994 as Implementing ISO 9000. A Web version and PDF file of the paper version can be accessed free of charge on the ISO Web site. The paper version (in English, ISBN 978-92-67-10494-2, and in French, ISBN 978-92-67-20494-9) is available free of charge (fee for postage and handling of bulk orders) from the ISO Central Secretariat through the ISO Store or by contacting the Marketing & Communication department.
Overview of the standards in the family and how they form a basis for continual improvement.