ISO 10018:2012, Quality management - Guidelines on people involvement and competence, a new ISO standard for organizations of all sizes, types and activities, provides a framework for getting the best out of people in the implementation of a quality management system based on ISO 9001:2008, Quality management systems - Requirements. It is designed to be a useful tool for leaders, managers, supervisors, quality practitioners, quality management representatives and human resource managers, and can also be used with other management system standards.

The focus was firmly on innovation at ISO’s 35th General Assembly (GA), 17-22 September 2012, in San Diego, USA. In response to feedback from ISO members after the two previous GAs, ISO shook up the 2012 format to encourage more participation, discussion and networking. An open session also highlighted innovation.

Today, ISO’s portfolio of more than 19 400 standards provide business, government and society with solutions in all three dimensions of sustainable development - economic, environmental and societal.